Customer Care Representative

🔥 1 minute ago

🇦🇺 Australia – Remote

💵 $23 - $27 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Provide end-to-end support for Partners across chat, email, and scheduled Zoom calls • Guide Partners through Arketa features and resolve schedule, payment, migration, and integration issues • Manage multiple conversations in a fast-paced, high-volume support environment • Stay available and engaged with the support queue during scheduled shifts • Investigate issues, confirm resolutions, and close the loop with Partners • Collaborate with Product, Engineering, Onboarding, and Migrations to resolve complex issues • Customize solutions to Partners' operational needs • Continuously learn Arketa features and use AI-assisted internal tools for research and drafting • Maintain response accuracy and Arketa voice • Share Partner insights and industry feedback with Product, Engineering, and CX leadership • Influence product decisions, roadmap, and process improvements

🎯 Requirements

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role • Experience ideally in a high-volume environment with published SLA and CSAT targets • Impeccable written communication for chat and email • Ability to balance inbound chats, scheduled calls, and email inquiries while prioritizing multiple high-priority resolutions • Great judgment and ability to problem-solve independently • Ability to identify process-improvement opportunities • Team-oriented, organized, self-sufficient, and proactive • Availability to work Saturdays and/or Sundays • Availability for shifts from 7:00 PM to 3:30 AM Eastern Time, approximately 10:00 AM to 6:30 PM Sydney time • Preferred: experience in a wellness business and with MBO, Arketa, or equivalent industry software • Preferred: experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly • Preferred: comfort using AI-assisted tools • Bachelor's degree / four-year post-secondary education preferred • Authorization to work in Australia and sponsorship requirements disclosed in application

🏖️ Benefits

• Stock options • Pre-approved hours beyond 40 per week paid at 1.5x the standard rate • Remote work arrangement • AI-assisted internal tools • Internal interview recording can be opted out of without affecting candidacy