Arvion Services
51 - 200 employees
Founded 2024
🤝 B2B
🎯 Recruiter
💼 Consulting
B2B • Recruitment • Consulting
Arvion Services is a Malaysia-based Business Process Outsourcing (BPO) provider offering customer service outsourcing, back-office support, payroll outsourcing, HR consulting, and recruitment process outsourcing. The company emphasizes tailored, multilingual support (English, Mandarin, Spanish and more), data security, and compliance, and positions itself as a partner for companies seeking to scale operations efficiently. Arvion highlights services such as non-voice customer support (chat/email), cold calling and lead generation, upselling/cross-selling, email marketing, data entry, document management, KYC/compliance outsourcing, payroll and employee management, talent acquisition, workforce management, and shared services for finance, IT helpdesk, and administration. The firm targets businesses across North America, Europe and APAC and promotes metrics like high accuracy in data and fast ticket resolution as proof points of quality.
Client Retention Specialist – FX, CFDs Industry
Job not on LinkedIn
🔥 1 hour ago
🗣️🇮🇩 Indonesian Required
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Arvion Services
51 - 200 employees
Founded 2024
🤝 B2B
🎯 Recruiter
💼 Consulting
B2B • Recruitment • Consulting
Arvion Services is a Malaysia-based Business Process Outsourcing (BPO) provider offering customer service outsourcing, back-office support, payroll outsourcing, HR consulting, and recruitment process outsourcing. The company emphasizes tailored, multilingual support (English, Mandarin, Spanish and more), data security, and compliance, and positions itself as a partner for companies seeking to scale operations efficiently. Arvion highlights services such as non-voice customer support (chat/email), cold calling and lead generation, upselling/cross-selling, email marketing, data entry, document management, KYC/compliance outsourcing, payroll and employee management, talent acquisition, workforce management, and shared services for finance, IT helpdesk, and administration. The firm targets businesses across North America, Europe and APAC and promotes metrics like high accuracy in data and fast ticket resolution as proof points of quality.
📋 Description
• Deliver high-quality service and support to clients through live chat, email, and phone channels. • Respond to customer inquiries by identifying issues, conducting research, and providing effective solutions. • Handle and resolve customer complaints and service-related issues promptly and professionally. • Provide accurate information regarding the company's products, services, and operational processes. • Support clients with system and technical troubleshooting, login and account-related issues, and back-office inquiries. • Follow up with clients to ensure timely resolution of outstanding issues. • Perform back-office administrative tasks and maintain accurate customer records. • Ensure compliance with internal policies and regulatory requirements, including KYC, AML, and due diligence procedures. • Provide feedback and recommendations to improve customer service processes and operational efficiency.
🎯 Requirements
• Bachelor's Degree or equivalent relevant working experience. • Excellent command of both English and Bahasa Indonesia (written and spoken). • Working experience in the FX and CFDs industry. • Strong computer literacy and proficiency with common business applications. • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • High attention to detail and strong organizational skills. • Ability to work effectively in a fast-paced and customer-focused environment.
🏖️ Benefits
• Opportunity to join a dynamic and growing organization. • Exposure to the financial services industry and international markets. • Professional development and career growth opportunities. • Collaborative and supportive working environment. • Competitive salary and benefits package. • Comprehensive training and ongoing support to help you succeed in your role.
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