Business Insights Analyst

Job not on LinkedIn

🔥 34 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Business Intelligence Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Analyze large-scale Generative AI deployments • Draw insights from conversational data to uncover and communicate growth opportunities • Craft compelling narratives around performance and impact • Support Customer Success and Strategy teams with client requests beyond standard deliverables, strengthening the client partnership • Handle ad-hoc requests from internal and external stakeholders based on priority • Develop analytical insights that measure client performance across key inputs such as performance metrics and customer experience • Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify the impact of technology • Identify creative new ways to analyze data at scale • Partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize customer value

🎯 Requirements

• Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience • 2+ years of experience in consulting, business intelligence, data analytics, or a similar role • Demonstrated experience connecting data analysis to business drivers • Exposure to client or stakeholder communication • Ability to manage and prioritize across competing requirements • Strong SQL skills, including the ability to write new queries and interpret existing queries • Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to cross-functional audiences • Strong written and verbal communication skills • Experience with data visualization or analytics tools • Experience leveraging large language models for analytics purposes • Specific experience analyzing customer behavior

🏖️ Benefits

• Competitive compensation • Stock options • Healthcare for the family group • Mac equipment • USD 150 per month in flexible benefits • 3 weeks of vacation • English lessons