Customer Success Manager – Spanish Market

🔥 0 minutes ago

🇪🇸 Spain – Remote

💵 €50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AssessFirst 🦄

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

AssessFirst is a company focused on revolutionizing the talent management processes within organizations. Founded in 2002, the company specializes in providing predictive hiring solutions using artificial intelligence to assess candidates' cognitive abilities, motivations, and personality traits. AssessFirst aims to help companies recruit more effectively by offering insights that are proven to link to performance and engagement. The company also aids in managing and developing talent by leveraging unbiased predictive algorithms. Employing a fully remote workforce, AssessFirst encourages radical freedom and extreme responsibility among its team members. Over the years, the company has supported global organizations in overcoming HR-related challenges and continues to expand its presence in various markets, including the UK.

📋 Description

• Lead customer onboarding, define use cases and success KPIs, and drive product activation within the first 30 to 60 days • Monitor customer health, product usage, engagement and risk signals • Adapt Customer Success Paths to strengthen adoption and prevent disengagement • Conduct Success Reviews and connect product adoption to measurable business outcomes • Own renewal outcomes, identify risks and maximise customer retention • Identify opportunities for deeper product adoption and account expansion • Collaborate with Sales, Support, Product and Science teams • Share structured customer feedback to improve the platform and customer experience • Contribute to renewed ARR, Gross Revenue Retention, customer health, product adoption and renewal predictability

🎯 Requirements

• At least 2 years of experience in Customer Success, Account Management or another customer-facing role within B2B SaaS, and/or significant experience in recruitment, HR consulting or HR projects • Ability to structure customer onboarding, build long-term engagement strategies and develop scalable customer success processes and playbooks • Comfortable working with product usage data, customer health scores, engagement metrics and early warning signals • Excellent stakeholder management and communication skills • Proactive, autonomous and results-driven, with strong ownership • Business-oriented understanding of product adoption, customer value and retention as contributors to recurring revenue • Comfortable using AI-powered tools such as ChatGPT, Claude or Gemini • Native Spanish speaker required • Fluent professional English required • Understanding of the Spanish business environment

🏖️ Benefits

• Autonomy and flexibility to organise work freely according to priorities and projects • Fully remote work from anywhere in Spain • Four company offsites every year • Equipment provided to perform at your best • Annual budget of €3,000 to meet up with colleagues