Global Project Manager – Customer Success, PMS

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention • Drive the onboarding process revamp across PMS products and acquired companies • Own the early-churn initiative and advance touchpoint execution from manual/ticket-based processes toward CRM automation • Support CRM process migration from HubSpot to Salesforce • Build KPIs, dashboards, and cohort views for onboarding quality, farming/retention scores, and preventive churn • Partner with BI, CRM/Ops, and the Retention team • Standardize local-team governance and ways of working across markets • Translate product priorities into local execution and surface local realities to product/global teams • Track initiative performance, monitor spend, and proactively flag risks • Contribute to broader Clinics/Enterprise Customer Success strategic projects • Coordinate with product, local CS/country leadership, BI, and retention stakeholders • Participate in interviews, a TestGorilla numerical reasoning assessment, and a take-home business case as part of the hiring process

🎯 Requirements

• Solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business • Prior exposure to at least one of SaaS, healthcare, or B2B operations • Understanding of onboarding, retention/farming, churn prevention, and customer journeys • Proficiency working with data, defining KPIs, and translating business needs into reporting and dashboard requirements • Experience working across multiple markets or in global/local operating models • Hands-on experience with CRM tools such as Salesforce or HubSpot • Understanding of how customer/product-usage data supports operational decisions • Ability to coordinate across product, local CS/country leadership, BI, and retention stakeholders without formal authority • Strategic thinking combined with strong execution and problem-solving skills • Fluent English required • Spanish or Portuguese is a strong plus • Must already have the legal right to work in the country of residence or the location of the role • No visa sponsorship available

🏖️ Benefits

• Healthcare insurance • Gym memberships • Mental health support • Vacation time • Birthday time off • Time off to recharge • Meal vouchers (ticket restaurant) • Transport allowances • Extended parental leave • Career growth and development opportunities • Cross-functional project opportunities • Remote work • Flexible hours • Access to office hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna • Global, diverse, and inclusive work environment