Client Success Manager

🔥 12 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Triton Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

📱 Media

Media

Triton Digital® is the global technology and services leader to the digital audio and podcast industry. Operating in more than 80 countries, Triton provides innovative technology that enables broadcasters, podcasters, and online music services to build their audience, maximize their revenue, and streamline their day-to-day operations. Triton powers the global online audio industry with Webcast Metrics®, the leading online audio measurement service and Podcast Metrics, one of the first IAB certified podcast measurement services in the industry.

📋 Description

• Manage client success and provide strategic product consulting in a fast-paced, complex, and changing environment • Report to the Customer Experience Team Manager within the Revenue Team • Work closely with the programmatic marketplace operations team to maximize client revenue • Provide tactical and strategic guidance on using Triton tools to help Europe and Middle East clients achieve revenue goals • Provide hands-on assistance with clients’ strategic and operational problems related to Triton products • Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers • Serve as the main point of contact for a portfolio of key clients in Europe and the Middle East • Manage and cultivate positive relationships to retain clients • Understand clients’ businesses, needs, expectations, and requirements • Maintain thorough knowledge of Triton products and services • Monitor client needs and business evolution to maximize client success • Collaborate with Sales Managers to deliver new services and nurture client relationships • Track and measure progress on multiple ongoing tasks and projects • Coordinate with the Implementation Team for on-time delivery of new clients and activation of new services • Collaborate with the Support Team on escalations of major support issues affecting client relationships

🎯 Requirements

• Experienced Client Success Manager with a proven track record in managing client relationships • Strong written and verbal English skills • Spanish language skills • Competence in a consultative client management approach • Strong problem-solving ability within a high-pressure environment, demonstrating proactive solutions-oriented behavior • Excellent customer service skills and genuine desire to help clients achieve their goals • Proven experience in digital advertising and its structure • Good knowledge of ad-serving technologies and ad servers preferred • Radio and/or podcast background or passion are assets • Good experience with reporting and business intelligence tools and spreadsheets • Excellent time management and attention to detail • Great aptitude for priority setting and successful multitasking • Excellent analytical and communication skills • Ability to work independently and with a team • Good experience with broadcast ad scheduling and trafficking preferred • French or Dutch are assets • Must reside in Spain or be relocating to Spain • English resume required

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting