IT Infrastructure Operations Engineer I

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷 Infrastructure Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Monitor server and network infrastructure health using monitoring tools and dashboards • Provide first-level response to service tickets and meet the 2-hour initial response SLA • Perform basic troubleshooting of Dell PowerEdge server hardware using iDRAC and RAID, escalating complex issues to L2 support • Execute routine health checks on Cisco routers and switches • Follow standardized runbooks and operational procedures • Log and document incidents, actions, and resolutions in the ticketing system • Escalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes • Assist with scheduled reboots, configuration backups, and supervised firmware updates • Participate in shift handover meetings and provide status updates • Coordinate with on-site technicians and vendors for hardware replacement activities • Monitor scheduled maintenance windows and change activities for unexpected impacts • Contribute to continuous improvement of runbooks and documentation

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience with 2+ years in IT support roles • Basic understanding of server hardware components • Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP • Familiarity with enterprise infrastructure concepts • Foundational knowledge of ticketing systems, monitoring tools, and remote management interfaces • Exposure to Dell iDRAC or similar BMC tools is advantageous • Strong verbal and written communication skills • Willingness to work in a 24x7 rotational shift environment, including nights, weekends, and holidays • CompTIA A+, Network+, or CCNA certifications are preferred or may be actively pursued • Knowledge of Dell iDRAC, Lifecycle Controller, OpenManage, and RAID/PERC utilities • Familiarity with PXE boot infrastructure, iDRAC Virtual Media, Windows Server, Linux ISOs, hardening, and automation scripts • Knowledge of Cisco IOS CLI, PoE management, VLAN/QoS configuration, network monitoring, and bandwidth/latency testing utilities • Familiarity with Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms

🏖️ Benefits

• 24x7 global support team environment • Opportunity to learn and grow technically • Industry certifications such as CompTIA A+, Network+, or CCNA may be pursued (preferred qualification, not a stated compensation benefit)

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