Customer Support Specialist

🔥 16 hours ago

🇧🇷 Brazil – Remote

💵 R$1.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Offline customer support • Case handling via system, email, and voice when necessary • Handling critical sales-related cases in stores • Customer-focused approach • Identifying questions and providing support with product contract processing • Handling offline Back Office processes that support our client across all product contract processes (data and voice) • Validating offers and signatures • Entering negotiations into the Vivo legacy system

🎯 Requirements

• At least 18 years old • High school diploma • Experience in customer service and Back Office operations • Strong verbal and written communication skills • Proficiency in Microsoft Office and typing skills • Empathetic, assertive communicator with analytical and conflict-management skills; solution-oriented, positive, and customer-focused • Easy access to São Caetano do Sul • Desktop computer or laptop available for training

🏖️ Benefits

• Transportation allowance • Meal and/or food allowance • Life insurance • Funeral assistance • Childcare assistance / assistance for children with disabilities / babysitter assistance / school transportation allowance • Product discounts • Dental insurance • Medical insurance • Pet insurance plan • Gym and sports activity discounts • Educational partnerships with course discounts • Career development opportunities