Retention Specialist

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$1.3k - R$1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Provide inbound support to students via voice and WhatsApp • Investigate and understand the reason for enrollment cancellation • Complete procedures and update records in the system • Prevent students from withdrawing from the institution • Use negotiation and persuasion techniques to retain students and prevent cancellations • Identify students’ needs and provide practical, objective solutions • Handle different situations raised by students during each interaction • Gain experience across Voice Customer Service, Chat, WhatsApp, Retention, and Outbound Support operations

🎯 Requirements

• Must be at least 18 years old • Must have completed high school • Excellent communication skills • Sales experience is a plus • Negotiation and persuasion skills • Basic computer and typing skills • Must have the necessary setup to work from home • This position is also open to people with disabilities and beneficiaries who have been rehabilitated by Brazil’s Social Security system

🏖️ Benefits

• 90% exclusive tuition discount on undergraduate programs for students after hiring • Transportation allowance • Meal and/or food allowance • Life insurance • Funeral assistance • Childcare allowance / Babysitter allowance / Allowance for children with disabilities • Product discounts • Dental insurance • Saúde Família+ program • Gym membership and sports activity discounts • Educational partnerships with course discounts • Career development plan • Pet insurance plan • Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)

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