Senior Product Designer

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🔥 41 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Post-IPO Equity on 2023-02

Consulting • Healthcare • Logistics

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Lead end-to-end design projects, from discovery and problem definition through solution implementation and evolution • Partner with Product and Technology to define strategy, prioritization, and decision-making • Plan and conduct discovery processes, including research strategies, interviews, usability testing, validation, and insight synthesis • Translate complex user and business problems into simple, consistent, high-quality experiences • Design and evolve products and features, from ideation through the final interface, iterating based on qualitative and quantitative data and business metrics • Analyze existing products, identify improvement opportunities, and propose hypotheses based on user behavior, data, and business objectives • Build user flows, information architecture, low- and high-fidelity prototypes, and interfaces • Assess the technical feasibility of solutions and the best ways to generate incremental value in partnership with Product and Engineering • Contribute to the evolution and application of the Design System, ensuring consistency across products, user journeys, and features • Collaborate with other designers through critiques, reviews, and knowledge sharing, while supporting less experienced professionals • Use AI to support research, analysis, exploration, and prototyping, applying critical judgment to its outputs

🎯 Requirements

• Bachelor’s degree in Design or a related field • Completed or ongoing postgraduate studies in Design or a related field (preferred) • Solid experience as a Product Designer working on digital products, with the autonomy to lead complex projects • Strong product ownership skills • Strong analytical abilities and the capacity to turn data, evidence, and insights into hypotheses, decisions, and solutions • Broad expertise in UX, UI, information architecture, user flows, interaction design, and prototyping • Proficiency in Figma and experience working with Design Systems • Ability to independently conduct research, including defining the approach, conducting studies, analyzing findings, and communicating learnings • High standards of visual quality and strong attention to detail • Ability to challenge decisions and influence product direction using well-founded arguments • Excellent communication, advocacy, and synthesis skills for engaging with stakeholders and multidisciplinary teams • Ability to balance user needs, business objectives, and technical constraints

🏖️ Benefits

• Co-pay medical insurance • Dental insurance • Meal or food allowance • Educational partnerships with course discounts • Career development plan • Group life insurance • Funeral assistance

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