Cloud Desktop Support Technician, 3rd Shift

🕒 March 3

🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Atmosera

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

Cloud Computing • SaaS • Cybersecurity

Atmosera is a leading transformation services provider that specializes in Microsoft Azure solutions. They empower organizations to adopt, secure, and optimize their Azure environments, delivering managed services, cloud security, and technical training. With a focus on modern technology and human expertise, Atmosera offers services in Azure migration, application development, DevOps, data modernization, and security. They have been recognized for their excellence with the highest level of Microsoft Certification, ensuring high-quality service and client satisfaction.

📋 Description

• Serve as an escalation point for Cloud Technicians on complex Azure and hybrid cloud issues • Monitor, analyze, and resolve incidents across Azure and vSphere platforms • Install, configure, and administer customer resources in Azure • Manage escalated alerts, configuration issues, and undocumented troubleshooting scenarios • Perform patch remediation, including troubleshooting and manual updates • Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing using Palo Alto and Azure Networking resources • Address event management tooling configuration issues and undocumented alerts • Diagnose issues affecting Windows servers, Unix/Linux servers, network equipment, and applications using Atmosera’s monitoring infrastructure • Analyze logs, telemetry, and metrics to identify trends and prevent recurring issues • Review ticket queues and partner with leadership to reduce repeat incidents • Drive automation and efficiency improvements using PowerShell, CLI, and Bicep/ARM templates • Contribute to process optimization and operational best practices • Assess ticket priorities, escalation needs, and client updates • Mentor Level 1 and Cloud Technicians and contribute to knowledge base documentation • Collaborate with cross-functional teams and Tier-2/3 resources on issues and projects • Lead P1 client bridges and ensure clear communication • Communicate technical issues and resolutions to clients • Provide ticket updates aligned with SLOs and client expectations • Partner with clients to maintain satisfaction and trust

🎯 Requirements

• 3+ years of system administration or cloud support experience; Windows/Linux and mixed environments strongly preferred • 2+ years of networking and security experience, including firewalls, VPNs, load balancing, and policy-based routing • Proven Azure cloud administration experience; MSP background strongly preferred • Proficiency with PowerShell, CLI, ARM templates, or Bicep • Strong troubleshooting skills, including interpreting logs, Event Viewer entries, and telemetry • Prior experience in 24x7 managed services, hosted environments, or NOC operations • Excellent communication skills and ability to work directly with clients • Ability to work in a fast-paced and rapidly changing environment • Must be able to pass a government background check • Preferred: experience with an Azure Expert MSP, CI/CD practices, Palo Alto or Azure firewalls, Linux systems including Ubuntu and RHEL • Preferred certifications: AZ-900, AI-900, DP-900, SC-900, MS-900, AZ-104, and AZ-700

🏖️ Benefits

• Ability to work from home • Equal opportunity employer committed to an inclusive environment • 3rd shift schedule: Sunday–Wednesday, midnight to 11am Pacific time