Network Engineer

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🔥 0 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 10%

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Logo of ATSG

ATSG

501 - 1000 employees

Founded 1994

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ATSG is a managed IT services provider (now operating as XTIUM) that delivers cloud, networking, security, and unified communications solutions for mid-size and enterprise customers. It offers Desktop-as-a-Service (DaaS), Infrastructure-as-a-Service (IaaS), managed security and detection (MDR), managed network services, AI consulting, professional services, and 24/7 enterprise helpdesk and field services. The company positions itself as an AI-powered, full-stack IT partner that consolidates vendor stacks, ensures compliance and high availability, and acts as an extension of internal IT teams to secure and optimize operations.

📋 Description

• Provide issue escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities • Perform fault isolation, troubleshooting, and resolution support for critical customer service interruptions • Gather information, diagnose network issues, drive issues to resolution, and identify root causes • Escalate unresolved issues to Tier 3 Principal Network Engineers • Complete service requests, network implementations, migrations, and change management engineering activities • Identify opportunities for Continual Service Improvement to improve security, efficiency, cost, and performance • Document customer issues, communications, resolution steps, and status in ServiceNow • Lead resolution of highly complex issues escalated by the Network Engineering team • Proactively identify problems before they occur • Follow and document change management, escalation, notification, ticket documentation, and customer issue resolution processes • Mentor NOC teams, Associate Network Engineers, and peers • Provide on-call support for Tier 2 technical issues

🎯 Requirements

• 5+ years’ experience working in a technical environment as a Network Engineer • Highly advanced technical experience in network design, route distribution, firewall configuration, and data center infrastructure across complex enterprise customer networks • Demonstrated aptitude as a network engineer in a Managed Services environment • CCNP or equivalent certification required • Multiple CCNP or equivalent experience preferred • Ability to execute multiple technical tasks simultaneously • Ability to resolve complex technical problems independently and collaboratively • Ability to educate, train, and mentor others on network technologies • Strong written, verbal, and presentation communication skills • Ability to follow, document, and author standard processes and procedures • Ability to work assigned shift and on-call rotation • Deep understanding of the ITIL operational framework through ITIL v4 Foundation certification or equivalent industry experience • Undergraduate degree in a related field preferred

🏖️ Benefits

• On-call support and assigned on-call rotation • Opportunities to advance technical expertise through collaboration with Engineers and Architects and pursuit of technical certifications • Mentoring and professional development opportunities

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