Lead Response Agent – Chat Support Specialist

🕒 March 31

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 63%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Augmen Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

📣 Marketing

B2B • eCommerce • Marketing

Augmen Digital is a conversion-focused digital marketing and advertising agency based in the Philippines. The agency is dedicated to helping businesses grow their revenue by driving leads and sales through effective digital marketing strategies. They specialize in creating impactful, creative campaigns that align with clients' goals, ensuring that every effort is aimed at increasing profitability in a competitive online environment.

📋 Description

• Answer any messages coming from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour). • Organize messages in inbox and tracker with proper status. • Nurture any leads generated to make sure they convert based on the optimal conversion event for the client. • Monitor comments and address customer questions (based on the client's chosen package). • Add and/or update existing FAQs and response templates to fit the client's needs. • Provide reports or insights with customer behavior in messages and add suggestions on what could be improved.

🎯 Requirements

• Proactive and attentive • Great at communicating • Can multitask effectively • Sales Experience (Nice to have but not required) • Open to any educational background • Residing in Cebu

🏖️ Benefits

• Fun remote working environment. • Compressed daily working hours • Internet Subsidy • Day Shift • Earn top pay • National Holidays off • Fixed weekends off • Sick leaves are paid by default • 13th-month pay • Statutory Benefits • HMO upon regularization • Occasional Incentives for embodying Augmen Digital’s principles • Rice Allowance (Upon regularization)