Ecommerce Operations Assistant – Amazon, TikTok Shop

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Mexico, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🛍️ E-commerce

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Augo

WebsiteLinkedInAll Job Openings

2 - 10 employees

🛍️ eCommerce

🛒 Retail

🔧 Hardware

eCommerce • Retail • Hardware

Augo is an online retailer that sells consumer hardware and home-related goods, primarily offering screen doors and cargo tie-down products such as ratchet straps, retractable ratchet straps, and soft loop tie-downs. The site lists product collections, pricing, sizes and break-strength specifications, customer reviews, and standard e-commerce features (cart, account, newsletter, free shipping threshold). Augo appears focused on durable, heavy‑duty physical products for home and transport use and markets directly to consumers through its web storefront.

📋 Description

• Monitor Amazon listing health across the catalog and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts • Support Amazon listing updates, including titles, bullets, descriptions, images, keyword research, and backend search terms • Respond to Amazon customer messages within 24 hours • Manage the customer email inbox at support@augo • Handle Amazon Q&A responses and escalate complex issues to the appropriate department head • Track recurring customer issues for upstream resolution • Support Shopify product information, imagery, promotions, and updates • Maintain the TikTok Shop backend • Coordinate consistent updates across multiple platforms • Maintain accurate pricing across Amazon US and international marketplaces, Shopify, TikTok Shop, and future channels • Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes • Edit images in Canva or Photoshop and prepare listing images to platform specifications • Support A+ content and promotional graphics • Research suppliers on Alibaba and 1688 • Build vendor comparison spreadsheets and coordinate sample tracking • Enter data into internal systems • Compile weekly cross-platform reports and perform ad hoc analysis • Execute work from a shared task queue with priorities set collaboratively each week • Work with the founder and multiple department heads across the operation • Flag process improvements and help refine SOPs

🎯 Requirements

• 1+ year direct hands-on Amazon Seller Central experience — non-negotiable • Experience monitoring or managing e-commerce listings • Prior customer service background • Comfortable managing tasks from multiple stakeholders • Near-native written English (9+/10 self-rating) • Proficiency in Amazon Seller Central • Customer service written communication skills • Proficiency with Google Workspace, including Sheets, Docs, and Drive • Basic Canva or Photoshop skills • Detail-oriented, organized, and comfortable multitasking • Reliable time zone overlap with US Eastern time zone, 3–4 hours per day minimum • Shopify backend familiarity is nice to have, not required • TikTok Shop backend familiarity is nice to have, not required • Amazon PPC/advertising familiarity is nice to have, not required • Helium 10, Jungle Scout, DataDive, or similar tools familiarity is nice to have, not required • Alibaba/1688 sourcing experience is nice to have, not required • International marketplace experience is nice to have, not required • Basic spreadsheet formulas, such as VLOOKUP and INDEX/MATCH, are nice to have, not required • A+ content design experience is nice to have, not required

🏖️ Benefits

• Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work • Direct access to the founder and multiple department heads • Real feedback, real answers, and real ownership • Opportunity to work with a proven brand with thousands of 5-star Amazon reviews • Growth path into specialist tracks, team lead roles, or department support • Fully remote work from wherever you’re most productive • Reliable internet, US Eastern time zone overlap, and daily attendance supported as core work conditions • Mission-driven work helping families and adventurers