Senior Data Analyst – RevOps

🕒 September 19

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

📉 Data Analyst

👻 Ghost score 23%

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Aurum Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

⚖️ Legal

☁️ SaaS

Software • Legal • SaaS

Aurum Software is a company specializing in legal software solutions. They offer products like Astrea for small and medium law firms and Themis for large law firms and legal departments. Their software aims to automate legal processes, improve management efficiency, and integrate various aspects of legal work, enabling lawyers to focus on delivering outstanding results. With over 100,000 clients, Aurum Software has been recognized for its innovative and user-friendly solutions in the legal technology market.

📋 Description

• Ensure the quality, organization, and reliability of data used by the Customer Experience (CX) team. • Translate operational and lead/customer journey data into insights for leadership. • Design, deliver, and maintain reports and dashboards tracking CX metrics and business growth levers. • Connect information across marketing, sales, product, and customer experience. • Develop, maintain, and enhance financial models, performance forecasts, and targets. • Identify bottlenecks and opportunities to improve conversion, productivity, activation, and retention. • Advise leadership on actions based on analytical findings. • Administer and configure operational tools. • Build and evolve automations, integrations, and tools for CX operations. • Map, document, and improve processes from demand generation through retention and expansion. • Explore practical applications of AI for productivity, automation, and analytical quality. • Serve as the liaison with Aurum’s data team to align CX needs with data guidelines.

🎯 Requirements

• Experience in RevOps or CX Ops. • Experience working at SaaS companies. • Experience analyzing metrics, building financial models, and forecasting results. • Knowledge of metrics such as CAC, conversion, activation, churn, retention, and recurring revenue. • Knowledge of automation and tools such as Zapier, Make, n8n, and Claude. • Advanced knowledge of SQL and relational databases such as PostgreSQL, MySQL, or BigQuery. • Proficiency with BI and data visualization tools such as Looker Studio or similar platforms. • Advanced knowledge of Google Sheets or similar tools. • Strong organizational skills, clear communication, and an investigative, analytical mindset. • Preferred: experience at B2B companies. • Preferred: advanced knowledge of Python. • Preferred: experience with Scrum, Kanban, or tools such as Notion. • Preferred: experience with customer engagement journeys. • Preferred: familiarity with AI tools applied to operations, productivity, or decision-making.

🏖️ Benefits

• Meal and Food Allowance: BRL 1,300 per month on a flexible benefits card, with no payroll deduction. • Work-from-Home Allowance: BRL 135.00 per month, with no payroll deduction. • Health Insurance: National Bradesco plan. • Dental Insurance: SulAmérica. • Life Insurance. • Extended parental leave, including adoption, same-sex couples, and single-parent families. • Childcare assistance for children up to 5 years old. • Gympass/Wellhub. • Conexa Saúde, including 2 free psychological consultations and 2 free nutrition consultations per month. • Guapeco: nationwide pet health insurance with reimbursement of up to 100%. • Language school partnership, with discounts on English and Spanish courses. • Profit-Sharing and Results Program (PLR) when the team meets its annual target. • Relax Week: no workdays between Christmas and New Year’s Day. • Workstation Allowance of BRL 2,400.00, plus a company-provided laptop. • Birthday day off. • Feedback-driven culture, development guilds, an Individual Development Plan (IDP) during onboarding, Aurum Talks, frequent meetings, OKR transparency, commemorative events, performance reviews, and development programs. • Work at a Great Place to Work-certified company.

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