Quality Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avantpage Translations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

🏥 Healthcare

🏛️ Government

📚 Education

Translation • Healthcare • Government • Education

Avantpage Translations is a company specializing in a full spectrum of translation services to assist clients in meeting the distinct needs of immigrants and other Limited English Proficient populations. They offer translation services in more than 150 languages, covering a wide range of industries such as healthcare, government, elections, education, and human resources. Their services include translation, localization, interpreting, and ensuring ADA and HIPAA compliance. Avantpage combines state-of-the-art technology to enhance efficiency, accuracy, and timeliness in their services, aiming to bridge communities and improve lives through language, understanding, and compassion.

📋 Description

• Develop and maintain quality plans for assigned accounts, translating client requirements into clear review criteria, responsibilities, and checkpoints • Coordinate quality processes with PMs, PCs, internal and external linguists, DTP teams, QA specialists, and team leads • Participate in client meetings and quality escalations, communicating findings and proposed actions clearly in English • Lead root cause analyses and coordinate corrective and preventive actions, following up on implementation and effectiveness • Monitor quality results and provider performance, identify trends, and coordinate training or feedback to address gaps • Maintain and improve quality dashboards and reports using Power BI and Excel • Manage quality resources and automated QA rules within CAT/TMS platforms, particularly Phrase • Identify opportunities to simplify workflows and reduce repetitive work through automation and AI, verifying outputs before implementation • Document improvements and help colleagues adopt and maintain them, coordinating with Innovation when additional technical support is needed • Report to the Quality Manager

🎯 Requirements

• At least 3 years of experience coordinating or managing quality processes in the translation or localization industry • Experience developing quality processes, conducting root cause analyses, and coordinating corrective and preventive actions • Understanding of translation, linguistic review, DTP, and layout QA workflows • Advanced spoken and written English, with the ability to communicate independently with clients • Hands-on Power BI experience and strong Excel skills for data analysis, reporting, and dashboard maintenance • Professional experience with CAT tools and translation management systems • Phrase is strongly preferred; comparable platforms will also be considered • Practical experience using AI and automation tools to improve workflows • Resourceful approach to problem solving, ability to investigate unfamiliar tools, organize competing priorities, and collaborate across teams • A degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience • Experience with Power Automate or comparable workflow automation tools is nice to have • Experience supporting healthcare or government clients, or other regulated environments is nice to have • Knowledge of accessibility quality practices or alternative formats, including accessible PDFs, large print, or braille is nice to have

🏖️ Benefits

• Remote role within a global, multicultural team • Professional development and training in localization, quality management, and technology • Opportunity to improve quality processes and support colleagues across the team