Sales Engineer

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🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💸 Sales Engineer

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2022-06

Consulting • Marketing • Logistics

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Lead technical discovery and design of complex, large-scale CCaaS solutions • Design seamless integrations across voice, chat, email, social, and messaging channels • Architect and present AI/ML, conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration solutions • Create, customize, and deliver product demonstrations and Proofs of Concept • Showcase integrations with CRM, WFO, ERP, and other core business applications • Advise sales teams and customer executives on security, compliance, API integration, cloud architecture, and total cost of ownership • Maintain expert knowledge of the CCaaS competitive landscape and position Avaya’s differentiation • Focus approximately 80% of time on CCaaS, AI, and orchestration and 20% on legacy-environment migration strategies

🎯 Requirements

• Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role • 5+ years of CCaaS/SaaS/cloud contact center experience • Deep hands-on experience designing and presenting modern cloud contact center reference architectures • Knowledge of microservices, global multi-region deployments, and consumption models • Proven ability to articulate AI value in customer experience and experience integrating conversational AI solutions, bots, and NLP • Expertise in end-to-end omnichannel customer journey design • Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts • Ability to discuss Salesforce, ServiceNow, and other business application integrations with technical teams • Practical knowledge of sophisticated, data-driven workflows using orchestration or low-code/no-code platforms • Exceptional communication, presentation, and whiteboarding skills for C-level audiences • Local languages and English are required • Willingness to travel as required • Bachelor degree or equivalent experience in Computer Science or Electrical Engineering • Must maintain all relevant certifications

🏖️ Benefits

• Remote work from home in Japan • Equal Opportunity employer • Employer support for employee growth and contributions • Relevant cloud and vendor certifications maintained/supported

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