Technical Service Manager

🔥 17 minutes ago

🇻🇳 Vietnam – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 14%

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🗣️🇻🇳 Vietnamese Required

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Logo of Aviagen

Aviagen

1001 - 5000 employees

🍽️ Food & Beverage

🏭 Manufacturing

🌾 Agriculture

Food & Beverage • Manufacturing • Agriculture

Aviagen is a global provider focused on supplying quality broiler breeding stock, crucial for producing a sustainable source of protein to feed future generations. The company emphasizes teamwork, customer focus, and continuous improvement, striving to create a positive impact in the poultry industry. With a commitment to ethical practices and respect for diversity, Aviagen operates with a vision of meeting the distinct needs of customers worldwide.

📋 Description

• Provide unbranded home country technical support, including supervision of inward chick deliveries through the first 7 days of life on customers’ farms. • Liaise on urgent technical issues with the assigned technical manager. • Translate and review translated technical literature to support the local industry. • Liaise and link with local industry associations or organizations. • Gather local market intelligence. • Accompany technical managers on regional visits to learn different service approaches and gain exposure to customer environments and challenges. • Assist with technical seminars and trade shows. • Participate actively in industry organizations. • Produce monthly technical reports and customer visit reports. • Understand customer objectives and form long-term business partnerships to satisfy customer requirements. • Develop plans and deploy resources to improve product performance and achieve objectives. • Work with assigned clients to establish and monitor technical service objectives. • Build relationships with colleagues and internal and external customers. • Communicate modern management practices in the local industry. • Influence change and improved product performance through effective persuasion. • Maintain technical knowledge through communication with Aviagen personnel and participation in Asia technical seminars/workshops.

🎯 Requirements

• Graduate Agricultural / Rural degree in poultry or animal science is a prerequisite. • Minimum of 8 years of relevant operational management within the industry. • Preferable to have both breeder (GP and/or PS) as well as broiler management experience. • Sound understanding of technical fundamentals in areas of hatchery practice, nutrition, health is also required. • Ability to communicate (written and orally) in both Vietnamese language and English to a high level. • Good knowledge of market conditions of the poultry industry. • Understanding of poultry technology and current best management practices in breeder and broiler production. • Computer skills, including spread sheeting, use of computer database/ CRM, formal report writing, presentation creative design and economic modelling. • Production data analysis. • Understanding and supportive of Aviagen business goals. • Valid Local driver’s license.

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