Service Delivery Manager

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avvale

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Avvale is a technology consulting and digital transformation firm with more than 20 years of experience that helps enterprises evolve through digital innovation and circular business models. It delivers AI and ML solutions, advanced analytics, cloud migration and cloud-native development, blockchain/metaverse, intelligent automation, enterprise ERP and managed services, cybersecurity, integration/API management, and industry-specific engineering and digital commerce capabilities. Avvale focuses on enterprise-scale modernization, data strategy and monetization, supply chain and manufacturing digitalization, and sustainability/ESG reporting for sectors including automotive, manufacturing, retail, healthcare, financial services and public administration.

📋 Description

• Oversee the delivery of technology services and ensure high-quality support to business stakeholders and clients • Manage daily AMS operations and ensure timely, high-quality resolution of incidents, service requests, and operational issues • Monitor service performance, SLAs, KPIs, and backlogs; identify risks and implement corrective actions • Act as the primary point of contact for client stakeholders regarding service delivery, operational performance, and escalations • Lead service review meetings and prepare regular service performance reports • Coordinate resources and activities across distributed teams, ensuring effective collaboration between the Brazil-based team and US stakeholders • Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance customer satisfaction • Manage escalations and proactively address service delivery risks and recurring issues • Support governance activities and ensure adherence to established processes, procedures, and contractual commitments • Identify opportunities to improve service quality and strengthen client relationships

🎯 Requirements

• 5+ years of experience as a Service Delivery Manager • Fluent / advanced English • Experience in Application Management Services (AMS) and IT Service Delivery Management • Strong understanding of IT service management processes and service delivery best practices • ITIL certification preferred • Experience managing client relationships, service performance, SLAs, and operational KPIs • Strong communication, organizational, and problem-solving skills • Ability to coordinate distributed teams and collaborate effectively with stakeholders across different geographies • Experience working in complex, international environments and managing multiple priorities is highly desirable