Technical Account Manager

🔥 13 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Own daily relationships with Axon’s key customers and build long-term strategic partnerships • Provide best practices and technical expertise to help customers achieve their operational goals with Axon products • Collaborate with cross-functional teams and bring customer insights into internal product roadmaps and projects • Develop comprehensive expertise in Axon technologies and products • Lead business and technical presentations, demonstrations, and discussions with VP-level executives • Prioritize project tasks and execute them methodically and with discipline • Manage customer expectations and ensure customer satisfaction • Provide technical support through Tier 2 • Create knowledge base articles covering common and critical issues • Report defects and trends to Axon engineering teams • Provide technical escalation support for other business units • Build and maintain internal product test environments • Maintain internal deployment records • Collaborate with local partners on software and hardware deployments • Own partner and customer relationships throughout the contract lifecycle • Build relationships with key Axon stakeholders and improve or develop technical documentation • Share customer feedback with internal teams to drive product development and improvement • Travel to customer sites throughout Germany as needed

🎯 Requirements

• German citizenship is required to work with sensitive government data • Fluency in German and English • Strong IT background with at least 5 years of professional experience in IT support or IT deployment • Extensive experience working with enterprise customers • Proven success managing customer relationships and technical projects • Ability to work independently, achieve goals, and meet customer requirements with minimal supervision • Based in Germany and willing to travel as needed • Up to 50% travel • Preferred: Experience creating and maintaining software images • Preferred: Knowledge of routing and switching methodologies, WLAN, telecommunications, and internet technologies • Preferred: Advanced understanding of IT and networking concepts, including Microsoft server and client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure/Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, firewalls, and/or comparable certifications • Preferred: Hands-on experience with digital video, mobile communications, IP security, embedded systems, IAM, or SaaS • Preferred: Ability to communicate technical concepts to customers with varying levels of IT knowledge • Preferred: Analytical, strategic, and creative problem-solving skills • Preferred: Strong interpersonal, written, and verbal communication skills • Preferred: Strong attention to detail, organizational skills, and time-management abilities • Preferred: Ability to adapt to change and perform effectively in high-pressure situations

🏖️ Benefits

• No benefits, compensation supplements, or additional perks were specified in the posting