1st Line Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Babble

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

📡 Telecommunications

💰 $9M Private equity on 2015-01

B2B • Cybersecurity • Telecommunications

Babble is a UK-based B2B technology services firm that helps small and mid-sized businesses modernize and manage their core technology. It provides Microsoft 365 and Azure integration, cloud and IT managed services, cybersecurity assessments and ongoing protection, unified communications and PSTN migration support, and customer experience platform work. Babble focuses on making fragmented technology estates work as a single Core Operating System, improving security, performance, and AI readiness.

📋 Description

• Provide world-class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services • Troubleshoot and diagnose IT issues, provide remote support, and assist with maintaining client computer systems • Perform basic connectivity checks and use relevant provider portals to diagnose and validate service status • Log and respond promptly and accurately to incidents and requests in the case management system via phone and email • Attend customer calls promptly and provide efficient and effective support • Maintain accurate and complete information in case records • Proactively manage queues and response levels to meet or exceed customer expectations and SLAs • Resolve IT issues in a timely manner to minimise client downtime • Provide basic voice and connectivity support, including call routing, extensions, diverts, and connectivity checks • Assist with basic telephony system and connectivity issues and liaise with relevant teams when escalation is required

🎯 Requirements

• Previous experience on a service desk is advantageous • Proficient in customer support, including phone and email communication • Understanding of Microsoft products and technologies • Ability to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment • Strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting • Capability of learning new software and systems as required • Exceptional organisational, time management, and multitasking skills • Familiarity with Microsoft 365, including user management, Teams, Exchange, and Entra • Familiarity with basic telephony/voice systems, including call diverts, extensions, and connectivity checks • Familiarity with antivirus management is desirable • Willingness to adopt and effectively use AI tools as part of day-to-day work • Effective verbal and written communication skills • Strong attention to detail • Proactive, determined, and persistent approach to problem-solving • Ability to work independently and collaboratively within a team • Eagerness to learn and willingness to research faults or refer to documentation • Comfortable handling IT, basic telephony, and connectivity-related queries

🏖️ Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits • 22 days holiday Balance PLUS UK Bank Holidays • Increased annual leave based on length of service • 5% allowance based on basic salary that can be towards Medical Aid • UPS provided to assist with load shedding (2–4 hours of power for a laptop) • Babble-issued laptop • Annual Company Celebrations