Support Engineer, L2

Job not on LinkedIn

🕒 August 31

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Babble

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

📡 Telecommunications

💰 $9M Private equity on 2015-01

B2B • Cybersecurity • Telecommunications

Babble is a UK-based B2B technology services firm that helps small and mid-sized businesses modernize and manage their core technology. It provides Microsoft 365 and Azure integration, cloud and IT managed services, cybersecurity assessments and ongoing protection, unified communications and PSTN migration support, and customer experience platform work. Babble focuses on making fragmented technology estates work as a single Core Operating System, improving security, performance, and AI readiness.

📋 Description

• Operate predominantly as a desk-based technician. • Provide world-class service and support to clients and colleagues. • Attend customer calls promptly and provide efficient, effective support. • Maintain accurate and complete information in support cases. • Proactively manage the support queue and response levels to meet or exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues within SLAs. • Resolve issues promptly to minimise client downtime. • Deliver remote support to clients. • Assist with monitoring and maintenance of clients’ computer systems and networks. • Complete and update technical documentation. • Mentor and train colleagues.

🎯 Requirements

• Previous experience working on a service desk as a 2nd Line Engineer is essential. • Experience in a managed services (MSP) environment is advantageous. • Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues. • Excellent understanding of Microsoft 365 services, including administration and troubleshooting. • Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting. • Experience with Microsoft Azure. • Antivirus management, including deployment, configuration, and troubleshooting. • Experience working with business networks and troubleshooting issues. • Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment. • Experience with email protection solutions. • Stable internet connection required for home-based work. • Suitable home-working setup, including a desk and chair in a quiet space. • Solution to mitigate load shedding and enable effective work during normal shifts; working from a public space is not acceptable. • Friendly and confident, with ability to liaise with internal and external end users at all levels. • Strong written and verbal communication skills. • Excellent technical and troubleshooting skills. • High attention to detail when documenting and resolving issues. • Proactive, determined, and persistent approach to problem-solving. • Ability to work independently and as part of a team. • Eagerness to learn, research faults, and refer to documentation when required.

🏖️ Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits. • 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service. • 5% allowance based on basic salary, which can be allocated towards medical aid. • UPS provided to assist with load shedding (2–4 hours of laptop power). • Babble-issued laptop. • Annual company celebrations. • Home-working policy.