Customer Success Intern – Support

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🕒 March 31

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Bertholdo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

<Bertholdo> is a Brazilian digital commerce and web services company that designs, builds, customizes and optimizes online stores on platforms like WooCommerce, Magento and Shopify. They offer an OpenSaaS model combining open-source flexibility with SaaS convenience, plus humanized support, e-commerce consulting, performance optimization (Hipersônico), audits/diagnostics (Raio-X), mentorship (Mentoria Turbo), and enterprise ERP (SAP) implementation and support through the Bertholdo group. Bertholdo serves companies of all sizes with a focus on measurable sales growth, fast store launches and continuous platform updates.

📋 Description

• Provide remote customer service, support, and training; • Serve clients with diverse profiles and businesses both proactively and reactively; • Monitor and support projects using agile methodologies.

🎯 Requirements

• Excellent written and verbal communication skills; • Comfortable interacting with customers; • Autonomy: must be able to set and meet deadlines, organize their routine, and be proactive; • Understanding of Internet technologies, including web browsers; • Heavy user of web-based tools. • Nice to have: • Practical experience with WordPress; • Experience creating or managing websites, blogs, or online stores; • Knowledge and/or experience in e-commerce, especially in online store management or marketplace sales;

🏖️ Benefits

• Allowance; • Home-office allowance; • Access to the Alura course platform; • Participation in semi-annual goal programs.