Technical Systems Analyst

Job not on LinkedIn

🔥 0 minutes ago

🌐 Brazil, Costa Rica – Remote

🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Beyondsoft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

💼 Consulting

Cloud Computing • Cybersecurity • Consulting

Beyondsoft is a global consulting firm specializing in IT services, particularly in cloud adoption and transformation. They offer a wide array of services including digital strategy, cloud migration, modern workplace solutions, data and AI modernization, agile operations, and cybersecurity. With expertise in supporting various industries, Beyondsoft focuses on delivering tailored solutions that enhance productivity and drive operational efficiency for their clients.

📋 Description

• Support daily production operations and ensure the stability and availability of client websites and applications. • Identify, troubleshoot, and resolve production incidents, escalating complex or critical issues to appropriate support teams. • Collaborate with application support teams, internal stakeholders, and external partners to ensure timely issue resolution and operational support. • Deploy and decommission hosted application environments following established processes and procedures. • Monitor system and application performance using diagnostic and monitoring tools to detect issues, analyze data, and identify potential service disruptions. • Document production incidents accurately and promptly according to Incident Management procedures. • Participate in a rotating 24x7 on-call support schedule, including after-hours incident response and scheduled maintenance. • Maintain and update operational documentation, including SOPs, troubleshooting guides, and support processes. • Communicate production status, incident updates, and operational issues to business owners, management, and relevant stakeholders. • Perform other duties as assigned.

🎯 Requirements

• BA/BS degree or an equivalent combination of education and experience is required. • 1+ years of experience working with AWS services, including S3, CloudWatch, and other cloud-based tools. • 1+ years of experience with ITIL processes and Incident Management. • 1+ years of experience using monitoring tools such as Dynatrace, AWS CloudWatch, or similar platforms. • 1+ years of experience working with Linux and Apache environments. • 1+ years of experience using automation tools for server provisioning. • Proficiency in Microsoft Word and Excel. • Strong interpersonal, written, and verbal communication skills, with the ability to explain technical information to technical and non-technical stakeholders. • Ability to work independently and collaborate effectively within a team environment. • Ability to manage competing priorities and work under pressure while maintaining a strong customer service focus. • Strong presentation skills. • English B2+ or higher. • Ability to participate in a rotating 24x7 on-call support schedule, including after-hours incident response and scheduled maintenance activities. • 1+ years of experience supporting internal IT help desk operations is preferred. • Experience providing technical support to Fortune 500 clients or business partners is preferred. • 1+ years of experience using ServiceNow or similar IT service management (ITSM) ticketing systems is a plus.

🏖️ Benefits

• Private Health and Life Insurance • 12 days per year of Paid Time Off (PTO) + 3 discretionary days • Paid CR holidays • 100% remote • Continuous learning, growth, and training • Work/life balance focus

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume