Customer Support, Customer Success

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🕒 March 18

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Big Hub

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏠 Real Estate

🤝 B2B

☁️ SaaS

Real Estate • B2B • SaaS

Big Hub is a Brazil-based company that helps real estate agencies grow sales through digital intelligence and technology. It provides lead generation, contact automation (CRM/WhatsApp/email workflows), digital reputation and authority building across Google, social media and portals, plus sales-team training to improve processes and conversion. Big Hub combines marketing services and automation tools to deliver predictable leads and higher conversion rates for real estate brokers.

📋 Description

• Answer questions and proactively provide customer support via WhatsApp, email, and/or phone; • Understand customers' needs and follow up on requests internally until they are resolved; • Give customers feedback on the work performed; • Configure advertising platforms to begin work with clients; • Present campaign performance reports; • Monitor performance, engagement, and customer satisfaction metrics; • Document all relevant information about the work. You will be able to work from home, be part of a great team, and a strong willingness to learn, bring new knowledge, and propose new ideas will be essential. • => You will receive training on various topics, but it is necessary that you study independently and continually seek to improve your knowledge.

🎯 Requirements

• Previous experience in customer support; • Enjoy interacting with customers and have an easy rapport with clients; • Interest in and ability to study independently and acquire new knowledge; • Good Portuguese language skills and strong written communication; • Organization and discipline to follow required processes; • Have a home environment and infrastructure that allow remote work; • Although remote, full-time availability is required. • Not mandatory, but considered advantages: • Experience handling a high volume of customer interactions (e.g., telemarketing); • Basic knowledge of Google and Facebook Ads campaigns; • Active user of social media; • Knowledge of Excel.