Customer Support, Customer Success

Job not on LinkedIn

🕒 March 18

🇧🇷 Brazil – Remote

💵 R$1.9k - R$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 85%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Big Hub

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📣 Marketing

🏠 Real Estate

☁️ SaaS

Marketing • Real Estate • SaaS

Big Hub is a Brazil-based company that helps real estate agencies grow sales through digital intelligence and technology. It provides lead generation, contact automation (CRM/WhatsApp/email workflows), digital reputation and authority building across Google, social media and portals, plus sales-team training to improve processes and conversion. Big Hub combines marketing services and automation tools to deliver predictable leads and higher conversion rates for real estate brokers.

📋 Description

• Answer customer questions and proactively provide support via WhatsApp, email, and/or phone • Understand customer needs and coordinate requests internally through to resolution • Provide customers with feedback on the work completed • Configure advertising platforms to begin working with customers • Present campaign performance reports • Track performance, engagement, and customer satisfaction metrics • Document all relevant information about the work • Pursue self-directed learning and continuously expand knowledge, bringing new insights and ideas

🎯 Requirements

• Previous experience in customer support • Comfortable and enthusiastic when working with customers • Interest in and ability to learn independently and acquire new knowledge • Strong Portuguese language skills and high-quality writing ability • Organization and discipline to follow required processes • A home environment and infrastructure suitable for remote work • Availability to work full-time hours • Experience handling a high volume of customer interactions, such as in telemarketing, is a plus • Basic knowledge of Google Ads and Facebook Ads campaigns is a plus • Active social media user is a plus • Excel proficiency is a plus • University degree or technology degree • Independent contractor arrangement (PJ)

🏖️ Benefits

• Remote work, with the option to work from home • Training on a variety of topics • Opportunity to be part of a team • Affirmative-action position for LGBTQIAP+ people • Affirmative-action position for Black people • Affirmative-action position for Indigenous people • Affirmative-action position for women • Affirmative-action position for people aged 40 and over