Customer Service Representative

Job not on LinkedIn

🕒 April 4

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Big League Movers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

👥 B2C

🤝 B2B

🚗 Transport

B2C • B2B • Transport

Big League Movers is a full-service residential and commercial moving company based in Memphis, Tennessee that provides local and long-distance moves, packing and unpacking, piano and senior moving services, moving labor, and storage solutions. With 15+ years of experience, licensed and insured crews, and strong local reputation and reviews, they focus on tailored, professional, and reliable relocations for individuals, families, and businesses throughout the Memphis area and surrounding communities.

📋 Description

• Respond to customer inquiries via phone, email, live chat, or messaging platforms. • Assist with order status, product information, billing questions, and issue resolution. • Maintain accurate records of interactions and follow up to ensure customer satisfaction. • Identify issues, troubleshoot problems, and escalate to the appropriate department when necessary. • Proactively resolve customer complaints or concerns, using good judgment and empathy. • Deliver solutions that align with company policies while ensuring a positive experience. • Use CRM systems and support platforms to log interactions, track issues, and update customer records. • Maintain knowledge of company products, services, and policies to better assist customers. • Follow support SOPs and contribute to updating documentation for team knowledge bases.

🎯 Requirements

• At least 1 year of customer service experience (preferably for U.S.-based clients). • Excellent verbal and written English communication skills with a neutral or minimal accent. • Proficiency in customer support platforms or CRMs (e.g., Zendesk, Freshdesk, Hubspot, etc.). • Strong problem-solving skills, attention to detail, and ability to remain calm under pressure. • Friendly, professional, and empathetic communication style. • Tech-savvy and able to learn new tools quickly. • Self-Driven, Proactive Mindset – This role is for someone who naturally takes the initiative and actively finds ways to contribute. • Commitment to Long-Term Growth – Ready Roles is built on loyalty and stability. We’re looking for someone who values a long-term commitment, seeks stability, and is motivated to grow with the business they support. • Aligned with Our Values – We believe in accountability, respect, and integrity. We’re looking for someone who takes ownership of their work and provides consistent, high-quality service.

🏖️ Benefits

• Clear Growth Path and Scalable Compensation: As the business grows and you take on additional responsibilities, the business owner is committed to scaling your compensation. • Supportive, Stable Environment: Ready Roles partners with respectful, growth-focused clients who are committed to creating a positive, long-term working relationship with you. • Training and Development: Continuous learning and access to resources that help you become an indispensable part of the client’s team.