Technology Support Specialist

🕒 March 31

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Carda Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Pre Seed Round on 2020-04

Healthcare Insurance • Wellness • Telecommunications

Carda Health is a virtual healthcare company focused on providing at-home cardiopulmonary rehabilitation for individuals with lung and heart diseases. Recognizing that many patients miss out on life-saving care, Carda Health delivers evidence-based, high-standard care directly to patients' homes. Patients are supported by a team of world-class providers, including doctors, nurse practitioners, and clinical exercise physiologists, who personalize rehabilitation plans to meet individual needs. Carda Health offers live interaction and monitoring, using tools sent directly to patients' homes. The service is highly rated by users, with significant improvements reported in health metrics and quality of life after just 12 weeks of participation.

📋 Description

• Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries. • Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues. • Assist with system updates, patches, and maintenance tasks to ensure system reliability and security. • Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up. • Provide user training and guidance on best practices for using systems, software, and equipment. • Support setup, maintenance, and troubleshooting of equipment. • Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements.

🎯 Requirements

• Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred). • 2+ years of experience in IT support, network administration, or a related field. • Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices. • Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments. • Strong understanding of data analysis and reviewing/interpreting automated system logs. • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs. • Ability to work independently and prioritize multiple tasks in a fast-paced environment. • Strong problem-solving and analytical skills.