Senior VIP User Operations Specialist

🔥 0 minutes ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Lead the strategy and execution of lifecycle operations for high-value and VIP users, covering acquisition, activation, retention, repeat engagement, asset retention, and long-term value growth. • Develop VIP user segmentation models based on asset size, trading behavior, activity level, and user preferences. • Design differentiated operational strategies for refined user management and resource allocation. • Improve VIP retention and engagement through membership benefits, exclusive campaigns, loyalty programs, gamification, targeted outreach, and personalized services. • Drive VIP conversion and asset growth, including upgrade conversion, asset retention, product penetration, and overall user value contribution. • Design and optimize VIP referral, invitation, and advocacy programs. • Lead A/B tests, personalized engagement strategies, and lifecycle-based operational initiatives. • Collaborate with Product, Marketing, Customer Service, Sales, Compliance, and Risk teams. • Build and optimize VIP user monitoring frameworks and develop data-driven solutions. • Translate VIP user preferences and pain points into actionable operational improvements.

🎯 Requirements

• Proven track record in managing VIP, high-net-worth, or key user segments, with successful cases in retention, engagement, conversion, repeat activity, or asset growth. • 5+ years of experience in the internet industry, with at least 3 years in senior user operations, VIP operations, or growth roles in e-commerce, fintech, trading platforms, wealth management, or related sectors preferred. • Proven ability to independently lead VIP user operation initiatives and campaigns, with a structured methodology and strong execution skills. • Strong command of user segmentation, A/B testing, funnel analysis, lifecycle management, and personalized operational strategies. • Familiarity with marketing automation platforms, CRM systems, or user operation tools. • Excellent analytical skills, including building and improving user monitoring and analysis frameworks, identifying issues through data, validating hypotheses, and driving actionable solutions. • Familiarity with multi-line products and user journeys, and ability to identify VIP user preferences, needs, and pain points. • Strong ability to work across internal cross-functional teams and external stakeholders. • Fluent in both English and Mandarin, with ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) • Opportunities for career growth and continuous learning • Flat organizational structure • Autonomy in an innovative environment • Equal opportunity employer