Field Service Engineer

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Bio-Techne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Bio-Techne is a global developer, manufacturer, and supplier of high-quality reagents, analytical instruments, and precision diagnostics. The company specializes in providing cutting-edge tools and services for research areas including cancer, epigenetics, and cell & gene therapy. With a focus on innovation and quality, Bio-Techne supports scientific and clinical advancements through its diverse portfolio of products, including antibodies, ELISA kits, and automated instruments.

📋 Description

• Provide remote and on-field support for pre- and post-sales activities • Investigate problems and develop solutions to address them • Install, maintain, and repair Bio-techne Spatial instrumentation • Understand all the technical aspects of the product • Run basic staining assays on the setup for testing protocols (Training will be provided) • Identify customer problems and report customer feedback • Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines • Keep all service documentation up to date • Frequent travel on short notice (up to 85% travel)

🎯 Requirements

• At least 3 years’ experience in field service engineering in life sciences, research/diagnostics, or medical devices (other industries will be considered) • Relevant industry specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics • Hands on experience in basic laboratory techniques – preferable • Troubleshooting, root cause analysis experience • Experience in IT support for software and hardware is a plus • Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces • Fluency in oral and written English is required • Additional language skills are a plus • Must have a valid driving license

🏖️ Benefits

• Competitive wages • Extensive benefits for employees and their families • Retirement programs • Employee stock purchase plan • Mentorship opportunities • Promotional opportunities • Training and development • Internship programs • International and diverse working environment • Employee resource groups • Volunteer and charity events • Employee events for culture of caring and belonging • Culture of empowerment and innovation