Field Service Engineer

🔥 1 minute ago

🇪🇸 Spain – Remote

💵 €37.9k - €60.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Bio-Techne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Bio-Techne is a global developer, manufacturer, and supplier of high-quality reagents, analytical instruments, and precision diagnostics. The company specializes in providing cutting-edge tools and services for research areas including cancer, epigenetics, and cell & gene therapy. With a focus on innovation and quality, Bio-Techne supports scientific and clinical advancements through its diverse portfolio of products, including antibodies, ELISA kits, and automated instruments.

📋 Description

• Service revolutionary protein analysis instrumentation • Deliver onsite customer-facing and home-based remote support • Diagnose and independently repair complex electro-mechanical scientific instruments in laboratory environments • Prepare samples for instrument testing as required • Travel extensively daily in a field-based role • Manage and schedule customer appointments through completion • Create detailed technical paperwork and support documents when required • Submit service reports to clients and monthly expense/travel claims • Manage personal inventory for repairs and field support • Support sales teams with pre- and post-sales enquiries and tasks • Support field applications teams remotely and onsite to resolve complex customer situations and issues • Maintain instruments and support customers across Spain, Portugal and infrequently in Europe

🎯 Requirements

• Fluent Business Spanish and English • BA or Masters in an engineering/science field, or 5 years’ experience in hi-tech sector • Minimum of 5 years’ experience in industrial/scientific sector, preferably in a similar industry • Personal Computer repair skills • Strong computer skills with Windows and Microsoft products • Ability to travel as necessary; travel 90% • Excellent written and verbal communication skills in Spanish and English • Proven customer-oriented skills in technical support and problem solving • Strong organizational and administration skills • Excellent attention to detail, time management and process management • Professional demeanour • Flexible and willing to travel for work-related purposes as necessary • Self-directed and creative • Basic laboratory and GMP skills

🏖️ Benefits

• Extensive benefits for employees and their families • Retirement programs • Employee stock purchase plan • Mentorship • Promotional opportunities • Training and development • Internship programs • International and diverse working environment • Employee resource groups • Volunteer and charity events • Employee events • Empowerment and innovation culture • Reasonable accommodation during the recruitment process