Technical Account Manager – APAC

🔥 3 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Serve as the primary technical point of contact for enterprise customers • Build trust-based relationships with customer IT, security, and operational teams • Advise customers on platform performance, architecture, and operational best practices • Advocate for customer needs internally and coordinate with Product, Engineering, and Solutions teams • Own end-to-end resolution of complex technical escalations and high-impact incidents • Coordinate communication during outages and critical issues • Drive root-cause analysis and implement preventative measures • Conduct technical and operational business reviews • Monitor environment health, identify risks, and execute mitigation strategies • Ensure adherence to SLAs and operational standards • Lead platform upgrades, integration changes, and feature rollouts • Manage technical implementations from discovery and consultancy through testing and go-live • Educate customer teams on platform capabilities and best practices • Contribute to internal knowledge bases and documentation • Leverage data-driven insights and AI-driven automation to improve customer outcomes and operational efficiency

🎯 Requirements

• 3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer) • Deep understanding of enterprise SaaS, distributed systems, and API architectures • Proficiency in scripting (JavaScript or Python) for troubleshooting and automation • Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows • Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI) • Knowledge of authentication protocols (Certs, IP whitelisting, Session management) • Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers • Proactive, can-do mindset with the drive to resolve issues independently • Ability to influence stakeholders without direct authority • Structured, process-oriented thinker and self-directed learner • High emotional intelligence and customer-first approach • Ability to collaborate in independent and cross-functional project environments

🏖️ Benefits

• Travel up to 10%