Customer Success Manager

Job not on LinkedIn

🔥 16 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BitGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

BitGo is a globally trusted platform that provides secure management, growth of digital assets, and financial services since 2013. As a leader in the crypto space, BitGo offers a comprehensive suite of services including wallet solutions, qualified custody with up to $250M insurance, and prime services that facilitate liquidity and capital management. BitGo's platform supports over 1,100 digital assets and provides programmatic transfer agent services, token management, and staking solutions. The company is recognized for its institutional-grade security, compliance with regulatory standards through third-party audits like SOC certifications, and its all-in-one token management platform. BitGo serves institutional investors, trading firms, investment advisors, exchanges, and individuals, catering to their needs for secure and efficient digital asset management, trading, and custody, with a strong presence in the APAC region via BitGo Singapore.

📋 Description

• Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings • Build and maintain strong relationships with key stakeholders • Develop tailored success strategies, identifying goals and key performance indicators • Conduct regular check-ins to review customer progress and provide insights into platform enhancements • Use customer usage data to drive adoption and business outcomes • Lead strategic business reviews with executive and technical stakeholders • Collaborate with Sales on renewals and upsells • Work with Solutions Engineering on onboarding and activation of new accounts • Translate customer feedback into actionable product improvements • Monitor customer health metrics, address challenges early, and mitigate churn • Provide guidance on deployment strategies and best practices across in-person meetings, video calls, and digital messaging platforms • Track performance indicators including retention, adoption, churn, satisfaction, and NPS

🎯 Requirements

• 2+ years of experience in account management, customer success, or a similar role within technology or financial services • Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant • Strong analytical skills to interpret customer data and translate insights into actionable strategies • Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities • Ability to create structured success plans and track progress toward key business outcomes • Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders • Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions • Project management expertise • Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus

🏖️ Benefits

• Competitive base salary, bonus and Equity • 100% company paid health insurance for employee, partner and dependents • Paid parental leave • Paid vacation • Free custom lunches, dinners and snacks • Computer equipment and workplace furniture to suit your needs • Benefits may vary based on location