Physical Security Systems Engineer – Access Control, CCTV, Intercom

🕒 September 14

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 21%

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Black Birch Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

📋 Compliance

🔒 Cybersecurity

B2B • Compliance • Cybersecurity

Black Birch Group is an IT concierge and business services firm that provides white-glove IT, Governance-Risk-Compliance (GRC), and BPO services to managed service providers (MSPs) and growing businesses. The company unifies service desk, compliance, finance, HR, and sales functions into a single operating model to reduce risk, lower costs, and improve delivery for its clients. Black Birch emphasizes high-touch, bespoke, and dedicated services backed by industry experience.

📋 Description

• Partner with Sales and Customer Success teams to gather technical information required for deployment. • Collect and organize site details, credential lists, door and camera schedules, network requirements, and client preferences. • Program and configure system databases, controllers, panels, cloud-based intercom systems, access control platforms, and related technologies before field deployment. • Create standardized, field-ready configuration packages and programming templates. • Coordinate with field technicians to validate configurations after installation and resolve discrepancies. • Maintain technical handoff processes between sales, programming, and field installation teams. • Serve as a technical point of contact for clients with system issues, system changes, or technical assistance needs. • Triage, document, manage, and resolve helpdesk support tickets. • Perform remote troubleshooting and system reconfiguration, including user and credential changes, schedule updates, device resets, connectivity troubleshooting, and camera or reader diagnostics. • Escalate complex issues to field technicians or engineering leadership when onsite intervention or advanced troubleshooting is required. • Track ticket resolution and identify recurring technical issues. • Provide support across access control, CCTV, intercom, and related security technologies. • Monitor deployed systems for device availability, connectivity, software and firmware status, licensing, and platform health. • Conduct recurring system health checks. • Develop and maintain SOPs, troubleshooting documentation, configuration guides, and knowledge-base resources. • Standardize system configurations, templates, and processes across platforms. • Recommend improvements to reduce recurring incidents and improve support efficiency. • Report system health trends, recurring problems, and process improvement opportunities to leadership.

🎯 Requirements

• Fluent spoken and written English and Spanish. • Previous experience with access control and/or video surveillance systems, including installation, programming, configuration, or technical support. • Strong technical troubleshooting and problem-solving skills. • Ability to independently diagnose and resolve technical issues in a remote support environment. • Experience working with helpdesk ticketing systems and structured support processes. • Strong client-facing communication skills and ability to work professionally with U.S.-based customers. • Excellent documentation skills with the ability to create clear configuration notes, technical procedures, and SOPs. • Strong organizational and time-management skills. • Ability to manage multiple technical requests, tickets, and projects simultaneously. • Reliable home-office environment with stable internet connectivity suitable for remote system access and video meetings. • Familiarity with low-voltage and networking fundamentals. • Understanding of IP addressing, VLANs, PoE, VPN connectivity, and related networking concepts. • Experience using Microsoft Visio or similar tools for floor plans, riser diagrams, and technical documentation. • Existing security-platform certifications are an advantage.

🏖️ Benefits

• Competitive salary package. • Paid sick days. • Private health insurance. • Christmas bonus. • Performance-based incentives. • Continuous training and professional development opportunities. • Opportunity to obtain and expand industry-specific technical certifications. • Opportunities for career growth within a growing organization. • Remote work environment. • Opportunity to work directly with U.S.-based clients and modern security technologies. • Exposure to access control, CCTV, networking, intercom, and integrated security platforms. • Supportive culture that values employee well-being and professional growth.

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