Associate – Customer Success, Growth

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🕒 May 7

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Black & Grey HR

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Black & Grey HR is a recruitment agency that specializes in connecting high potential young and experienced professionals, referred to as game changers, with businesses in the Middle East. The company focuses on providing tailored recruitment solutions for both employers and candidates, ensuring a perfect match for organizational needs and career aspirations.

📋 Description

• Identify and engage potential clients across our target sectors • Conduct proper need analysis to understand hiring challenges, urgency, decision makers, budgets, and role expectations • Manage all client conversations, follow-ups, pipeline updates, and reports through CRM • Build strong relationships with new and existing clients • Coordinate with our recruitment teams for clear handover and smooth delivery • Maintain clean CRM records, call notes, activity updates, and opportunity movement • Support client presentations, proposals and commercial discussions • Track pipeline, closures, client engagement and performance metrics • Follow Black & Grey HR’s defined processes, SLAs and service standards

🎯 Requirements

• 3 to 5 years of experience in customer success, client acquisition, business development, account management, recruitment, or consulting • Strong ability to conduct client need analysis • Hands-on experience with CRM systems, preferably Zoho CRM • Confident communication and questioning skills • Strong follow-up discipline • Consultative sales mindset • Ability to work independently in a remote setup • Someone who respects systems, data, and accountability

🏖️ Benefits

• Hybrid or fully remote working environment • Exposure to UAE, GCC and international clients • Structured CRM-led working model • Opportunity to grow with a fast-moving recruitment and talent advisory firm • Performance-driven culture with clear ownership and visibility