Manager, Client Success – Middle East and Africa

🔥 12 hours ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Blackline Safety

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🔬 Science

🔧 Hardware

Safety • Science • Hardware

Blackline Safety is a technology company specializing in connected safety solutions for a wide range of industries. They provide advanced gas and lone worker monitoring equipment, leveraging cloud-connected platforms and real-time data analytics to improve worker safety and operational efficiency. Their product suite includes personal gas detectors, area monitoring devices, lone worker protection, and a comprehensive analytics platform for hazard detection and risk management. Serving industries like oil and gas, water and wastewater, and more, Blackline Safety focuses on ensuring every worker returns home safe with innovative, data-driven safety tools.

📋 Description

• Build, lead, and mentor the Client Success team in collaboration with the Vice President, Client Success • Oversee customer retention through continuous coaching of Client Success Managers • Oversee customer service contract renewals, including renewal quotes and completion follow-through • Oversee sales methodologies for creating, managing, and closing account-expansion opportunities • Identify development areas within the Client Success Managers • Coach and mentor Client Success Managers on strategic customer account plans • Ensure Client Success Managers maintain currency in Blackline Safety products and services • Escalate internal and external concerns while maintaining customer satisfaction • Ensure Client Success Managers provide product-management feedback on trends affecting customer satisfaction or retention • Report KPIs to Management • Monitor team work schedules to meet local and international deployment demands • Aid in documenting procedures and establishing training • Improve process efficiency and effectiveness • Perform other duties as assigned

🎯 Requirements

• Post-Secondary education or equivalent certification in a business-related field is an asset • Minimum 2 years' leading a customer-facing customer support team • Proven track record of leading and energizing a group to be successful and meet targets • Ability to drive results in an ever-changing environment • Ability to identify meaningful metrics for reporting and analysis of operational issues • Clear communication, both written and verbal with strong interpersonal skills

🏖️ Benefits

• Competitive base salary and annual compensation review • Comprehensive health and dental benefits* • Mental health and wellness support • Flexible work arrangements and hybrid work model for eligible positions • Paid vacation, personal and sick days* • Professional development opportunities • Education funding • A collaborative, inclusive, and mission-driven culture • Exclusive access to perks and discounts • A flexible ‘Dress for Your Day’ environment