Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blackwall

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

💰 $49M Series B - BlackWall on 2025-03

Cybersecurity • Enterprise • B2B

Blackwall is a security infrastructure company engineered by engineers to protect web ecosystems from automated threats while optimizing performance, operational costs, and revenue for hosting environments. It provides cutting-edge defenses and scalability for hosting providers, cloud platforms, and enterprise networks, delivering resilient, intelligent protection and efficiency for millions of sites and applications worldwide. The company focuses on reducing automated attacks and improving hosting performance and profitability.

📋 Description

• Own the end-to-end success of a portfolio of strategic partners in the ANZ market • Lead onboarding processes and ensure fast, successful partner go-lives • Drive integration, internal enablement, and initial use cases • Reduce time-to-first-value and remove early-stage friction • Ensure partners actively use and distribute solutions • Embed products into partner workflows, sales motions, and support processes • Work cross-functionally with Product, Engineering, and Sales to resolve blockers • Identify upsell, cross-sell, and expansion opportunities • Increase attach rates and partner-driven MRR • Build and execute joint growth plans tailored to each partner • Monitor partner health, engagement, and performance • Proactively mitigate churn risks and drive long-term value • Expand footprint within partner organizations through new teams and use cases • Support go-to-market initiatives including campaigns, launches, and promotions • Enable partner sales teams with positioning, messaging, and playbooks • Act as the voice of the partner internally and bring regional insights • Success is measured by rapid partner activation, product adoption, partner-driven revenue growth, retention, expansion, satisfaction, and engagement

🎯 Requirements

• Candidates must be located in Australia • 3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure • Experience working with partners in ANZ • Experience with HSPs, MSPs, or channel-based business models • Proven track record of driving partner growth and retention • Strong commercial mindset (revenue, expansion, growth) • Ability to operationalize partnerships beyond relationship management • Ability to build and execute Go-To-Market plans with partners • Strong stakeholder management across technical and business teams • Data-driven approach to decision-making and prioritization • Fluent in English

🏖️ Benefits

• Direct impact on revenue growth and partner ecosystem • Opportunity to build and scale partnerships in high-growth markets • Opportunity to shape a world-class Partner Success function from the ground up • Fast-paced, entrepreneurial environment • Diverse and inclusive environment