Finance Operations Transformation Manager

🔥 1 minute ago

🇸🇰 Slovakia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 12%

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Bloomreach

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 $30M Debt Financing on 2022-10

Consulting • Marketing • Travel

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

📋 Description

• Analyze current-state finance processes, operations, workflows, and governance • Develop future-state process designs and business requirements • Project manage implementation of workflows, automation, analytics, and AI solutions • Lead stakeholder discussions and change management activities • Set up and operate manual processes as needed, then transition them to the ultimate team after automation is implemented (Build > Operate > Transfer) • Build the operating cadence with the business during process transformation • Lead operations for resolving platform overages, including fee waivers, invoice fees, upsells, and customer-use remediation • Understand contractual terms and usage data, assess overage causes, perform cost and margin analysis, and reach commercial resolutions • Partner with Sales on overages, maintain overviews, follow up on conversations, and provide analysis, guidance, and negotiation support • Identify overage patterns and follow-up triggers for upsell or cost-saving opportunities • Develop policies and decision-making frameworks, planning for operations to scale to $500M+ • Lead initiatives to improve finance operations efficiency, accuracy, and compliance • Develop and implement company-wide cost-saving initiatives through process improvement, automation, and optimization • Document processes and operations through descriptions, guidelines, and procedures • Collaborate cross-departmentally with Engineering, Product, Sales, and other stakeholders • Communicate proactively with strategic decision-makers to drive improvements • Prepare Finance operations for packaging changes by assessing billing and overage-logic impacts before go-live • Partner with Product and Engineering to ensure new packaging models are supported by Finance systems and reporting from day one

🎯 Requirements

• Minimal 5-year relevant working experience • Ability to translate broad objectives into pragmatic actions with clear follow-up and tangible results • Ability to navigate an ever-changing environment and build structure for misaligned processes or data • Proven experience managing usage-based billing concepts such as overages and maintenance fees, ideally in a SaaS or subscription business • Strong understanding of contractual terms and ability to translate usage data into waiver or upsell recommendations • Experience building or scaling operational frameworks and metrics from the ground up • Ability to navigate and mitigate resistance to change • Skill in managing and leading change initiatives within the finance function • Commitment to staying informed and driving improvement • Commitment to continuous learning and driving improvement within Finance and the broader organization • Deep understanding of how packaging, monetization, and usage policies tie into overall business goals • Familiarity with financial software, ERP systems, and other relevant tools • Strong analytical and problem-solving skills for assessing complex financial data, identifying trends, and making data-driven recommendations • Ability to deal with resistance, persist, and influence without authority

🏖️ Benefits

• A great deal of freedom and trust, with no clocking in and out, corporate rules, or long approval processes • Flexible working hours • Virtual-first work model with Bloomreach Hubs across three continents • Company events • 5 paid days off to volunteer • People Development Program with personal development workshops • Communication coach support for work-related communications and decision-making challenges • Leader Development Program with feedback, coaching, and follow-up check-ins • $1,500 annual professional education budget for books, courses, certifications, and other education products • Employee Assistance Program with counselors • Calm sleep and meditation app subscription • One additional DisConnect day off each quarter • Sports, yoga, and meditation opportunities • Extended parental leave up to 26 calendar weeks for Primary Caregivers • Restricted Stock Units or Stock Options, depending on role, seniority, and location • Company performance bonus • Employee referral bonus of up to $3,000 • Work anniversary rewards and celebrations

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