Customer Success Manager

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BlueCat

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏢 Enterprise

📡 Telecommunications

🔐 Security

💰 Secondary Market on 2022-06

Enterprise • Telecommunications • Security

BlueCat is a company that specializes in network modernization and management solutions, focusing on DNS, DHCP, and IP Address Management (DDI). It provides unified and discrete SaaS solutions to optimize and secure enterprise networks, helping with network automation, multicloud management, and threat protection. BlueCat's products are tailored for large enterprises and include features for network observability, health, and automation. The company also emphasizes security, compliance, and performance across its network infrastructure services, and it continuously adapts its offerings to support changing network requirements, such as cloud adoption and remote work trends.

📋 Description

• Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list • Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews • Respond to inbound customer needs within team coverage standards and see them through to resolution • Build credibility quickly with new stakeholders • Act as the internal voice of the customer and identify portfolio-wide patterns • Guide customers on best practices, implementation planning, and usage optimization • Deliver product demonstrations to drive adoption and unlock new use cases • Collaborate with Support and Product teams to troubleshoot and resolve issues • Translate technical capabilities into customer-focused business outcomes • Execute and improve standardized success plays • Confirm and document customer outcomes • Detect churn risk through health signals, usage decline, support friction, and stakeholder change • Run pre-renewal reviews and prepare renewal readiness information • Hand off renewals to the Renewals CSM with complete context • Identify cross-sell and up-sell opportunities and route them to Sales • Maintain rigorous account documentation and accurate data in Totango and Salesforce • Manage concurrent customer conversations and contribute to team KPIs

🎯 Requirements

• 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS • Balance of technical aptitude and business acumen • Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset • Comfort serving many customers at once and prioritizing by signal rather than relationship history • Excellent written communication • Strong documentation habits and discipline about leaving a clean trail for teammates • Experience delivering demos and running structured customer conversations • Familiarity with CS and CRM tooling, such as Totango or Salesforce • Proactive, driven, accountable, coachable, and customer-obsessed

🏖️ Benefits

• A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program • Comprehensive benefits encompassing health, financial well-being, and overall wellness • Exceptional work environment, enriching employee programs, and company culture