Product Support Engineer – SRE, QA

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

💵 $25 - $30 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Sentry Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Cloud Computing • Enterprise

Blue Sentry Cloud is a leader in advanced data analytics, specializing in providing technical strategy and teams of senior talent to help highly regulated enterprises transform their data into actionable insights. They offer solutions in data analytics, AI and machine learning, data modernization, and cloud-native platform engineering. Their expertise allows enterprises to ensure compliance with AI-enabled solutions and leverage modern technologies for transformative outcomes. Blue Sentry Cloud partners with leading cloud services to design strategic data modernization and analytics solutions, helping businesses achieve a competitive advantage with faster, more efficient data strategy implementation.

📋 Description

• Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop • Serve as a trusted technical point of contact for clients • Investigate logs, metrics, APIs, and data to identify root causes • Escalate and partner with engineering on product defects • Build and maintain runbooks, knowledge base articles, and support documentation • Monitor production health and respond to incidents across AWS/Azure cloud environments • Implement proactive monitoring and alerting • Lead and contribute to blameless postmortems and drive fixes to completion • Automate repetitive support and operational tasks • Support secure, compliant, and resilient operations • Test new features and releases with product and engineering teams • Write and execute test plans, test cases, and regression suites • Build and maintain automated tests and integrate them into CI/CD pipelines • Convert client issues into test coverage • Use AI tools for triage, troubleshooting, test generation, and documentation • Test and validate AI-powered product features

🎯 Requirements

• 4+ years in technical product support, support engineering, or SRE roles • 2+ years of hands-on QA experience, including manual and automated testing • Hands-on experience with AWS and/or Azure • Strong troubleshooting skills across logs, APIs, databases, and distributed systems • Working knowledge of SQL and at least one scripting language • Experience with monitoring and observability tools • Experience with test automation frameworks • Familiarity with CI/CD pipelines and incident management practices • Excellent communication skills, with the ability to explain technical issues to non-technical clients • Strong multi-tasker, self-starter, and proactive team player • Experience using or supporting AI/LLM-powered products, including testing AI outputs • Highly regulated industry experience • Experience in consulting or client-facing delivery roles • Kubernetes and Terraform experience • Cloud certifications (AWS, Azure) • Agile experience • Must be located in India

🏖️ Benefits

• Flexible, remote-first culture • Continuous learning opportunities