Senior Customer Advocate, English, German

🔥 5 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Interact with customers to provide and process accurate, valid, and complete information empathetically and professionally • Triage, tag, and resolve emails and chats in Gladly within SLA • Use approved macros and personalize responses to Grüns voice • Process returns and exchanges • Handle subscription edits in Skio; fix addresses and payment issues • Track shipping issues and send proactive updates • Flag product quality or adverse events and open tasks with photos and details • Maintain clean notes and document resolutions in Gladly • Collaborate with internal and external teams to address customer needs

🎯 Requirements

• At least a bachelor’s degree in any field • 3 years of customer service experience (email, phone, or chat support) • Previous experience supporting SaaS products • 2+ years supporting US ecommerce customers • Strong written English and German skills; clear, concise, and friendly • System fluency across multiple tabs and tools • Reliable home office with backup power and internet • Aptitude to quickly learn and navigate new technology, systems, and applications • Intermediate understanding of common Customer Experience best practices • Customer orientation and ability to adapt/respond to different types of characters