Technical Support Advocate, T1

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Respond to customer inquiries via chat and email using Intercom • Diagnose and resolve technical issues related to presentations, website building, account management, and platform functionality • Guide users through Gamma’s AI content generation, template customization, publishing, and collaboration features • Provide accurate and timely solutions with a professional and empathetic tone • Log customer interactions, track recurring issues, and contribute to knowledge base improvements • Escalate complex technical issues to Tier 2 support or development teams • Educate users on platform capabilities and best practices for creating presentations and websites • Maintain high standards for response time, accuracy, and customer satisfaction

🎯 Requirements

• 2 years of SaaS customer or technical support experience, preferably in technology or SaaS environments • Familiarity with help desk or ticketing systems (Intercom experience a plus) • Familiarity with website-building tools, content management systems, or presentation software • Strong technical aptitude for troubleshooting digital platforms and web-based apps • Excellent written communication skills with the ability to explain technical concepts clearly • Comfortable navigating multiple software applications simultaneously • Strong collaboration and verbal communication skills for internal teamwork • Patience, empathy, and active listening skills to understand customer needs • Organization and efficiency in time management and ability to juggle many ongoing initiatives • Strong organizational and time management skills with the ability to juggle multiple projects • Proficiency in data analysis and process/operations improvement • Detail-oriented with a proactive approach to problem-solving • Ability to work collaboratively within a team and adapt to changing project requirements • Experience supporting creative professionals, small businesses, or startups (nice to have) • Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva) (nice to have) • Familiarity with AI-powered tools or generative platforms (nice to have)