Technical Support Representative

🕒 August 21

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Respond to inbound technical support requests via phone, chat, or email • Diagnose and troubleshoot hardware, software, and network issues • Guide customers through step-by-step solutions • Escalate complex issues when necessary • Document all customer interactions accurately in the system • Maintain up-to-date knowledge of products, services, and support procedures • Provide timely and effective resolutions to ensure customer satisfaction • Follow company protocols and security guidelines when handling sensitive information • Collaborate with internal teams to improve support processes and customer experience • Meet performance metrics including resolution time, customer satisfaction, and attendance

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent • Previous call center experience • Work from home experience • Strong command of the English language • Typing speed of 20+ WPM • High-speed internet connection • Appropriate, quiet work environment • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Skilled in troubleshooting and follow-up • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with a fingerprint • Must be willing to submit to drug screening • Must complete a full application, screening questions, and a brief pre-employment test

🏖️ Benefits

• HMO Coverage plus a dependent • Rank & File: ₱100,000 coverage • Supervisors/Managers: ₱120,000 coverage • Dental Coverage • In-house dental assistance worth ₱5,000 • Free meal during training • Career growth and learning • Allowances for rice, clothing, laundry and meals • Performance and loyalty bonuses • Frequent disinfection, fogging of workplace • Opportunities for growth and promotion • Employee shuttle services • Company retreats and off-site events • In-office rewards, raffles, recognition gifts, and treats