Technical Support Advocate, T1

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Provide hands-on technical troubleshooting, feature explanation, and best-practice guidance for the product • Support customers, partners, and colleagues in a fast-paced environment • Install, modify, and make minor repairs to computer hardware and software systems • Resolve staff-generated technical tickets and troubleshoot technical and process issues • Consult users to determine appropriate hardware and software needs • Study technical applications and recommend ways to maximize computer-system capabilities • Test compatibility of new programs with existing hardware and software • Confirm program objectives and specifications through testing and modifications • Evaluate vendor-supplied software for compatibility with existing hardware and programs • Install software and applications needed for workflow • Train users through videos, manuals, and digital instruction pages, often with technical writers • Maintain system capability • Perform software, network, and database performance tuning • Document hardware and software updates • Prepare user reference materials and operation instructions • Keep current with technical advancements through workshops, publications, and professional societies • Support team members to ensure program success

🎯 Requirements

• 2 years of technical support experience, preferably supporting customers via email and chat • Experience installing software and programs on computers and/or phones • Technical know-how to solve bugs and resourcefulness to find solutions • Intermediate-level knowledge of web-based and mobile applications • Availability to work US business hours and weekends, with flexibility based on operational needs • Native or near-native written and spoken English with excellent grammatical accuracy • Ability to handle escalations • Basic knowledge of real estate terms and processes • Proven ability to work remotely as part of a team and with little direction highly desired • Ability to work under pressure, meet deadlines, and handle a high volume of customer interactions • Strong conflict resolution skills and attention to detail • Proficiency in navigating multiple resources and troubleshooting independently • Proactive attitude and ability to work with limited supervision • Ability to understand and explain complex concepts simply • Creative problem-solving skills and fact-based judgment • Ability to adapt to a dynamic, evolving, fast-paced environment • Team-player mindset and ability to share knowledge with peers