Collections Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇲🇽 Mexico – Remote

💵 $147 - $180 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Contact delinquent US-based clients to discuss overdue balances and facilitate timely payment resolution • Negotiate payment plans • Document customer interactions, commitments, payment arrangements, and account activity • Investigate and resolve customer contract, billing, and payment inquiries • Execute collections strategies aligned with company policies and financial objectives • Partner with internal teams to resolve account issues and implement preventative measures • Communicate account-level risks and insights to management • Generate and analyze collections reports to evaluate performance trends and progress against targets • Collaborate with team members to meet individual and departmental performance targets • Conduct inbound and outbound customer calls in English with US-based clients • Multitask and use time-blocking strategies while scheduling around US time zones

🎯 Requirements

• Proven experience as a Collections Specialist or in a similar role • Bilingual English/Spanish required • Strong written and spoken English fluency essential for customer-facing communications with US-based clients • Strong negotiation and communication skills • Excellent organizational and time management abilities • Must maintain a schedule aligned to US Central or Eastern business hours • Ability to work independently and collaboratively within a remote team environment • Proficient in using collection software • Experience with Salesforce, HighRadius, and WorkDay Financials a plus • Reliable high-speed internet connection required • Core working hours align with US Central or Eastern time zones, with at least 6 hours of overlap with US business hours required • Must be legally authorized to work in Mexico • Candidates requiring current or future sponsorship for employment authorization cannot be considered

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums • Unlimited Flexible Time Off (FTO) • Paid holidays • Dedicated time off to volunteer • Bonterra 401(k) plan with a 3% company match • Bonuses, incentives, and equity may be included in the total rewards package

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