Support Agent, Freelance, Morning Shifts

Job not on LinkedIn

🔥 31 minutes ago

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BOOSTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

💼 Consulting

👥 HR Tech

Recruitment • Consulting • HR Tech

BOOSTA is a talent solutions and recruitment consultancy that partners with organisations to solve technical and operational hiring challenges. They offer embedded recruitment services, consultative talent audits, specialist sourcing (Talent Stream with access to over 900k candidates), employer branding, DEI strategy, recruitment process engineering, and leadership coaching and training. BOOSTA emphasizes custom-designed, scalable talent programs, uses AI to support data-driven hiring and candidate assessment, and has delivered hires at scale for clients (for example, helping Trainline hire 150+ people in under 15 months).

📋 Description

• Handle incoming user requests from around the world via email • Consistently meet team and individual KPIs, including First Response Time, Resolution Time, and CSAT • Quickly master product processes and support flows • Collect details on complex requests and escalate bug reports to technical support, product, and legal departments • Work with payment systems to process and issue user refunds • Identify service weaknesses and help create and edit support templates/macros • Test and launch new support tools to improve customer experience • Maintain internal work documentation • Attend regular 1-to-1 meetings with the Team Lead and team • Complete ongoing tasks assigned by the manager • Work a 2/2 shift schedule from 06:00 to 18:00

🎯 Requirements

• English level from B1+ (Upper Intermediate) to B2+ and above • Fluent and accurate written English communication via email • 3 months to 1+ year of hands-on experience in Customer/Technical Support, sales (especially for the English-speaking market), or customer retention • Technical literacy and troubleshooting ability • Ability to quickly learn product support flows • Ability to collect detailed information from users and properly escalate bug reports • Experience maintaining work documents • Experience working with macros/templates and suggesting improvements • High empathy and customer focus • Stress resistance • Adaptability and flexibility in a fast-paced startup environment • Attention to detail • Ability to receive constructive criticism and give feedback

🏖️ Benefits

• Freelance work arrangement • Training (2 days) • Test shifts (2 shifts)

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