IT Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boundless Life Sciences Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

💰 $2M Seed Round on 2022-04

Healthcare • Consulting • Biotechnology

Boundless Life Sciences Group is a specialized platform that supports life science brands through a diverse range of expert marketing services. The company offers AI-driven strategies, commercial consulting, medical communications, and strategic creative solutions tailored for each phase of a brand's lifecycle, from discovery to market maturity. By leveraging cutting-edge technologies and in-depth data science, Boundless Life Sciences Group aims to optimize brand strategies, streamline complex medical information delivery, and enhance marketing efforts with a comprehensive, unified client engagement model, ensuring seamless service with one point of contact and flexible billing.

📋 Description

• Run day-to-day helpdesk support for 200+ team members across 30 countries via a Slack ticketing system, with clear SLAs • Manage the device lifecycle, including procurement, setup, configuration, secure offboarding, and asset recovery • Troubleshoot network and connectivity issues remotely • Maintain shared technology at each destination, including co-working equipment, printers, and Wi-Fi • Manage relationships with external IT vendors and local providers across multiple countries, including contract and renewal tracking • Flag recurring issues or infrastructure gaps and help scope IT needs for new destinations • Ensure seamless information flow across time zones, mostly asynchronously • Administer core SaaS/IT tooling, including identity and access management, Google Workspace or equivalent, Slack, device management/MDM, and internal operations tooling • Own IT security basics, including device encryption, password/MFA policy, phishing awareness, and GDPR-aligned data protection practices • Build and maintain internal documentation, setup guides, FAQs, and troubleshooting runbooks • Maintain accurate asset, vendor, and licence records • Support launches, major issues, infrastructure upgrades, and occasional travel to destinations

🎯 Requirements

• 2+ years experience in IT support, helpdesk, or IT and Technology operations, ideally in a distributed/remote-first or multi-site organization • Solid working knowledge of Google Workspace (or Microsoft 365), MDM/endpoint management tools, and common SaaS identity/access tools • Comfortable troubleshooting network and connectivity issues remotely, and coordinating with non-technical, on-the-ground staff to diagnose and fix problems • Experience managing vendors and service providers across multiple countries or time zones • Strong written communication • A practical, calm, service-oriented approach • Fluent English required; additional languages (Portuguese, Spanish, Italian, Greek, Japanese) a plus • Willingness to travel occasionally • Enjoy working in a fast-paced, startup environment • Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude

🏖️ Benefits

• The world is your oyster – immerse yourself in inspiring destinations while you work • Meaningful impact – create environments where children and families thrive together • Work-life integration – structured schedules with time to explore and recharge • The chance to build our IT function from the ground up, as our first dedicated hire in this space • Family benefits - Enjoy discounted tuition for your children at our Boundless Schools