Support Specialist

🔥 1 hour ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brainlab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2018-09

Consulting • Logistics • Manufacturing

Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs 2200 people in 25 locations around the globe and serves physicians, medical professionals, and their patients in over 6300 hospitals across 122 countries. Brainlab specializes in software-driven medical solutions that digitize, automate, and optimize clinical workflows for various specialties including neurosurgery, spine, trauma, craniomaxillofacial surgery, general surgery, and radiotherapy. Their core products include image-guided surgery software, radiotherapy software and hardware, and digital operating room integration, aimed at improving healthcare outcomes worldwide.

📋 Description

• Perform installations, maintenance, and repairs of Brainlab systems, including Loop X and Airo, at hospitals and clinical sites • Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation • Conduct diagnostics, upgrades, and proactive service checks to ensure optimal device functionality • Act as a technical advisor for customers and foster strong customer relationships and long-term satisfaction • Coordinate setup, testing, and user onboarding for product launches • Document service activities accurately and in compliance with quality standards • Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience

🎯 Requirements

• Degree in electrical engineering, electronics, mechatronics, or similar • Ideally first experience in technical support, preferably in the healthcare sector • Familiarity with X-ray systems and/or scanner technology is a plus • Strong IT, networking, and troubleshooting skills • Independent, structured, and solution-oriented working style • Excellent communication skills in English and German • High willingness to travel nationally, up to 80%, with the possibility of occasional international assignments • Confident use of MS Office; Salesforce knowledge is an advantage • Valid driver’s licence • CV must be submitted in English • Availability to provide first available start date and desired salary

🏖️ Benefits

• Company car • Cell phone, also for private use • Laptop, also for private use • Flexible working hours • Homeoffice • Comprehensive training and continuing education opportunities • A mutually-supportive, international team • Meaningful work with a lasting impact on medical technology

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