Support Specialist, Imaging Systems

🕒 September 22

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brainlab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private Equity Round on 2018-09

Consulting • Logistics • Manufacturing

Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs 2200 people in 25 locations around the globe and serves physicians, medical professionals, and their patients in over 6300 hospitals across 122 countries. Brainlab specializes in software-driven medical solutions that digitize, automate, and optimize clinical workflows for various specialties including neurosurgery, spine, trauma, craniomaxillofacial surgery, general surgery, and radiotherapy. Their core products include image-guided surgery software, radiotherapy software and hardware, and digital operating room integration, aimed at improving healthcare outcomes worldwide.

📋 Description

• Install new Brainlab devices and software in hospitals • Install software and hardware upgrades • Perform maintenance and inspection of systems/devices, including Electrical Safety Tests, within specified timeframes • Perform troubleshooting independently • Repair systems/devices and minimize downtime • Complete installation or service assignments quickly and efficiently • Plan, organize, and implement service assignments independently according to Support Manager directives • Perform mandatory administrative tasks accurately • Document performed services according to Brainlab policies • Provide ideas and innovation to improve current products and provide sustainable input for continued engineering • Keep customers updated regarding open requests, maintain customer relationships, and deliver high-level customer service • Maintain effective communication between customers, colleagues, and superiors • Work independently from a home office as part of the technical customer support team

🎯 Requirements

• Technical degree in electrical engineering, electronics, mechatronics or similar • Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider • Experience in the field of X-ray imaging systems or scanners is a plus • Good knowledge in the area of computer and network technologies • Strong analytical, troubleshooting, and problem solving skills • Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently • Excellent organization and time management skills, ability to manage several work streams simultaneously • Ability to work well individually and in a team environment • High flexibility and willingness to travel internationally up to 80% of the time • Excellent communication skills in English and Spanish • Basic MS Office knowledge • Salesforce.com (CRM) knowledge is a plus • Necessary to possess a valid driving license

🏖️ Benefits

• Company car, cell phone, laptop - also for private use • Flexible working hours as well as homeoffice • Comprehensive training and continuing education opportunities • Meaningful work with a lasting impact on medical technology • A mutually-supportive, international team

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