Customer Success Manager

🔥 5 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Brame

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📣 Marketing

🤝 B2B

SaaS • Marketing • B2B

Brame is a web-based platform that appears to provide gamification and campaign tools for businesses. The company's website (brame. io) and related subdomains reference "brame-gamification" and "campaigns", and the site integrates with providers such as Calendly (scheduling), Stripe (payments), Cloudflare, Google, LinkedIn, Vimeo and Segment (analytics/tracking). The site uses cookies for analytics, personalization, marketing and payment workflows, indicating a SaaS offering focused on marketing/engagement campaigns for business customers.

📋 Description

• Guide new customers from their first login, walk them through the platform, and ensure they realize tangible value from day one. • Manage customers strategically, understand their goals, identify challenges, and guide them toward success. • Monitor customer usage, identify opportunities, and drive full adoption of BRAME’s potential. • Serve as the link between customers and internal teams, particularly Product and Support. • Ensure customer feedback, requests, and issues are handled efficiently. • Identify upsell and cross-sell opportunities and work with the Sales team to grow customer accounts. • Proactively manage renewals and ensure high customer satisfaction and retention. • Show leading brands how to engage their audiences through gamification and develop campaigns and use cases with measurable impact. • Track success metrics, including customer retention rate, expansion revenue from upsells and cross-sells, and MEDDIC training.

🎯 Requirements

• Excellent communication skills in German and English (C2 level). • Strong customer focus and a solution-oriented mindset. • Proficiency with data and Customer Success tools, such as Salesforce. • Analytical thinking and a strong understanding of customer behavior. • Enjoy working collaboratively with cross-functional teams. • Experience in a SaaS environment (B2B preferred).

🏖️ Benefits

• Ownership & Impact: Take responsibility for your work, make important decisions, and see how your contribution drives both your own growth and BRAME’s success. • Collaborative Culture: Thrive in a supportive, diverse, and creative environment that values individuality and open communication. • Driven Together: Bring your entrepreneurial spirit and curiosity to a supportive team. • Free gym membership. • Dedicated education budget for personal and professional development.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume