N1 Customer Service and Support Assistant, Telecom

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brasil TecPar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

Brasil TecPar is a prominent organization focused on optimizing management across various companies while fostering innovation to achieve operational excellence. With over 29 years in the market, Brasil TecPar has a robust network of partnerships and serves over 820,000 clients and 2. 2 million users. The company prioritizes strong governance and has been recognized among the 100 most innovative companies in Brazil for its use of technology, continuously striving to connect businesses with greater results.

📋 Description

• Provide inbound N1 customer service and technical support via phone, chat, and email to B2B and Premium customers, including executive and corporate clients in Alphaville • Identify, record, and resolve technical connectivity and telecommunications incidents • Escalate complex tickets to N2/N3 or field teams, providing clear and detailed reports • Ensure compliance with response and resolution times agreed upon with corporate customers • Participate in technical training, process training, and customer relationship development programs

🎯 Requirements

• High school diploma • Currently pursuing a higher education degree in Networking, Information Technology, Business Administration, or a related field is a plus • Basic to intermediate knowledge of computer networks, the internet, Wi-Fi, and telecommunications • Excellent verbal communication, impeccable writing skills, and the ability to communicate effectively with corporate and high-profile customers, including C-level executives and managers • Quiet work environment suitable for remote work • Own suitable computer • Stable, high-speed internet connection • Proactivity, emotional intelligence, empathy, and strong conflict-resolution skills • Previous experience providing N1 support in telecommunications, internet service providers, or IT is a plus • Experience supporting B2B corporate accounts or VIP/Premium customers is a plus • Availability to work from 5:00 p.m. to 11:10 p.m. on a 6-on/1-off schedule

🏖️ Benefits

• Flexible Benefits Package • Health Insurance • Dental Insurance • Meal Voucher • Food Voucher • Mobility Benefit • RVI (Incentive Variable Compensation) • Profit-Sharing and Results Bonus • TotalPass: Exclusive discounts at gyms and fitness studios • Childcare Assistance • Life Insurance • C4Life: Program focused on comprehensive health and well-being • Exclusive discounts on internet and mobile phone services, where available